Retail Business Incident & Relationship Manager
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Retail team where you will work closely with the Business Management team, being a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions.
Working as part of the Retail team, our ideal team member will have excellent decision making and communication skills.
RESPONSIBILITIES
- Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved
- Respond to a reported business/service incident and initiate the business incident management process
- Hold regular meetings with Stakeholders to discuss business Incident Management trends and queries
- Collaboratively work alongside incident management team to ensure that all protocols are diligently followed
- Implement and own the business incident management process and liaise with IT in resolving the incident
- Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as business incident management perspective
- Collaboratively work alongside the IT Incident Management Team to identify/support root cause analysis and remediation of issues
WE WOULD LOVE TO HEAR FROM YOU IF:
- You have the ability to influence and gain agreement with regards to planning and prioritisation
- You are a prompt, clear decision maker, able to provide clear guidance to working groups and project teams
- You have the ability to prioritise own work and develop concise, executable plans which align clearly with business directives; can drive initiatives autonomously, keeping the various senior colleagues up to date as required
- You have the ability to communicate very clearly and articulately in numerous formats. This includes verbally, when leading a team / working group and communicating via reports
- You have the ability to think and act independently
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
- Have a relevant subject-related qualification (e.g. CISSP, CISM, CRISC)
- Have work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-TG1 #LI-Hybrid
The Company
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Cycle to work scheme
Gym discounts
Purchase additional holiday
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