Senior Services Coordinator – Independent Living

Salary £27,366pa + ECU allowance

Location Stockport

The vacancy

Permanent, Full time

Hours: 35 hours per week / Monday to Friday - Agile Working.

Closing date: 28th February

Interview date: 27th February ongoing

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by providing housing management and support services to customers living in our buildings.

We'd like to hear from those that can ensure that the buildings are compliant with health & safety and that all repairs and planned works are carried out to an appropriate standard.

In this role, you shall

Provide support and guidance to a team of Services Coordinators on day-to-day scheme management issues, deputising for the Independent Living Manager.

Liaise with customers to provide monitoring and support in connection with their well-being and housing management needs.

Ensure that support reviews, risk assessments and general scheme records are kept fully up to date/reviewed regularly.

Manage customers’ applications, and support reviews, review service charges, liaise with colleagues on rent arrears, communicating effectively with customers and other agencies.

Ensure compliance with health and safety, fire safety and other statutory regulations.

Assist the Independent Living Manager where required with housing management and administration duties

We need people who

Can promote and maintain a positive “can do” attitude in all aspects of the post

Has knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment

Are experienced working with older people, and people with complex needs

Are flexible approach to working hours

Has the ability to drive and have access to a car

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#independantliving #ServicesCoordinator #housingjobs #recruiting #Manchesterjobs

About us

We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.

Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.

So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

The ICL team

Our Independent & Community Living team pride themselves on delivering a fantastic service to our customers, providing accommodation-based services to adults and young people across Greater Manchester, and striving to make a real difference in people’s lives!

Forging positive and supportive relationships with our customers is central to what we do, none more than in our Community & Independent Living team, where we provide supported housing and independent living schemes for customers of all ages and with a variety of support needs. Whether our team are on-site 24-hours a day supporting young people living with Autism and ADHD, working at one of our fantastic independent living schemes for older people, or based at our specialist service for people with memory loss and dementia, we ensure our customers are at the heart of the services we provide, supporting them to develop and maintain their independence.

As well as working to support our customers, our team also makes sure the services we run are great places to live and really call ‘home’. Safety is always a priority, and our teams take a proactive role in making sure homes are always safe, secure and well managed. It’s a great feeling for the team knowing they can help to make services better for our customers!

Stats:

We provide over 300 places for people with additional support needs to live well
We have homes and services in eight local authorities across Greater Manchester
We provide nearly 500 homes across 12 schemes for older people in our Independent Living service
We work with over 20 different partners to provide specialist support services in our communities

“Thank you for your interest in joining our Independent & Community Living team. For us, the Independent & Community Living team is all about being reliable, respectful and proactive in the way that we interact with our customer’s and other colleagues. The team is dedicated to providing the best support services to our customers, understanding their needs and building trusting professional relationships that really make the difference. We are passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring customers can live well in their homes and communities, I’d love to welcome you into the team!”

Andrew White, Head of Independent & Community Living