HR Shared Services Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone.  Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step .

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow.  We’re never one-size-fits-all. Our careers are as unique as you are. 

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!

Are you a dynamic HR leader with a passion for excellence and innovation? Evri is looking for a talented HR Shared Services Manager to lead our HR Shared Services team, operating as a centre of excellence. If you thrive in a fast-paced environment and are committed to delivering high-quality transactional and policy support, this is the perfect opportunity for you!

Key Responsibilities:

• Strategic Leadership: Lead the HR Shared Services team to ensure efficient and consistent employee lifecycle actions, focusing on excellence and added value.
• Tiered Support Model: Develop and manage a tiered HR Shared Services operating model, organizing processes, teams, and responsibilities into distinct levels of expertise.
• Stakeholder Collaboration: Build and maintain excellent working relationships with key stakeholders in HR and Operations to provide targeted HR support.
• Demand Planning: Proactively plan and utilize HR Shared Services resources efficiently, especially during peak periods and high-volume onboarding/offboarding programs.
• Team Leadership: Provide leadership, coaching, and recognition to team members, fostering engagement and maintaining morale.
• Performance Management: Monitor and manage the day-to-day performance of the HR Shared Services team, ensuring clear SLAs and KPIs are met.
• Continuous Improvement: Promote a high-performance culture focused on team collaboration, simplicity, and continuous improvement.
• Data Integrity: Ensure accurate employee and management information through regular audits and maintain a compliance culture.
• Customer Service: Drive excellent customer service across the team, managing omni channel communication of consistent best practice process information, policy advice and guidance & be the point of escalation, handle complex employee and manager queries and prepare responses to all levels of the business.

To be successful you will have extensive experience in operational excellence within HR Shared Services and a proven track record of leading, developing, and motivating a team in HR Operations or HR Shared Services. You will have an understanding of LEAN procedures and techniques, as well as familiarity with HR systems like Cascade and case management systems. Additionally, experience in implementing or upgrading integrated HR systems is an advantage.

On the technical and people skills front, you must be adept at managing high workloads and conflicting priorities. A strong customer focus mindset is vital, as is a passion for enhancing the employee experience and driving continuous improvement. Impeccable active listening skills and experience handling internal issues such as performance reviews and conflicts are also important. Excellent stakeholder management skills, robust organizational abilities, and comfort with managing complex projects are key to success.

You will have proven credibility with leadership and HR peers, ensuring that HR Shared Services supports business success and high performance. Adaptability is crucial, as you'll need to thrive in a high-volume, fast-paced business environment with a hands-on, logical, and pragmatic approach. Collaboration is also important, as you'll be working in a team environment and supporting others to achieve a best-in-class HR Shared Services department. Being results-focused and committed to achieving goals, while displaying integrity and acting as a behavioral example to colleagues and direct reports, will help you succeed in this role.

Qualifications/Technical skills:

• CIPD Qualification: Or equivalent degree or time served.
• Strong Analytical Skills: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• HR Systems Expertise: Experience with HR systems (ideally Cascade) and case management systems.

Why Join Evri?

• Excellent basic salary with a £6k car allowance & up to 30% bonus opportunity.
• Innovative Environment: Be part of a team that embraces new solutions and efficiency opportunities.
• Collaborative Culture: Work in a supportive, high-performance environment that values team collaboration and continuous improvement.
• Career Growth: Opportunity to lead and shape a best-in-class HR Shared Services department.
•  

We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home or a mixture of both however to build the team relationships we do like to come to the office in Morley, Leeds at least once a week.

We also offer the opportunity to request working internationally for up to 90 days per year. A range of retailer discounts from our clients and much more.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
 

If you are passionate about driving continuous improvement and delivering exceptional HR support, apply now to join Evri and make a significant impact on our HR Shared Services team!

Apply Today! 🚀

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.