Resident Services Coordinator (Housing / Community Engagement)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join our Resident Services Team to deliver a proactive and responsive resident and community engagement service to our residents.
The role
Within this key role, the Resident Services Coordinator will deliver a range of housing management services including investigating anti-social behaviour and complaints, safeguarding, and ensuring licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the resident’s needs central to your decision making. You will engage and listen to resident’s feedback and tailor your approach to meet their needs
With excellent communication skills you will work collaboratively to build and maintain effective relationships with residents, managing agents, and other stakeholders. You will focus on delivering a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.
Using your problem-solving skills, you will resolve issues and queries at the first point of contact where possible and will facilitate and co-ordinate with other departments to successfully resolve any arising issues.
About you
You will have:
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The ability to manage a complex caseload and follow through to successful completion
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Knowledge and experience of effectively investigating anti-social behavior, complaints and safeguarding cases
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Demonstrable resident / community engagement experience within a supported housing environment
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Proven ability to develop and maintain professional relationships with a range of residents and stakeholders
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The ability to demonstrate empathy and understanding when communicating with vulnerable residents
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The ability to stay calm in difficult situations and influence positive outcomes
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An understanding of the legal framework relating to licences and exempt accommodation would be desirable
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Excellent IT skills and experience of the Microsoft suite of products and CRM Systems
A full driving licence and unrestricted access to a vehicle is also essential for this position.
About us
At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.
We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.
Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.
Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.
Our approach
A new way forward
We’ve overhauled the old, inefficient, and frustratingly slow ways of doing things to ease the experience of property provision and support for everyone involved.
If there’s a better way, we’ll find it. We have already developed and successfully implemented ground-breaking models that are challenging tired conventions and setting a new, higher benchmark for social housing and emergency accommodation.
A customised approach
Every situation comes with its own unique set of circumstances, so there is no single approach to social housing. The concept is built around a flexible and personalised approach so we can adapt our support as and when required.
We communicate openly and make it easy to get in touch with us, which in turn forges strong partnerships with our providers and local authorities.
Our principles
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