Customer Success Business Partner
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Success Business Partner
📍 Location: UK Remote
💼 Full-time
Are you passionate about building strong client relationships and driving business success? We’re looking for a Customer Success Business Partner to join our team and ensure our clients get the most value from our products and services.
What You’ll Be Doing:
✅ Onboarding new customers and ensuring a smooth transition
✅ Driving customer renewals and identifying service upselling opportunities
✅ Reviewing client usage and tracking success metrics across key accounts
✅ Upselling enhanced recruitment services and solutions
✅ Managing a portfolio of clients and fostering long-term relationships
✅ Working closely with the Operational Team to improve client experience
✅ Assisting with data migration processes and reporting on CRM activity
What We’re Looking For:
🔹 Experience in recruitment, client management, or customer success
🔹 Strong ability to build and maintain client relationships
🔹 A results-driven mindset with a focus on business growth
🔹 Excellent communication and problem-solving skills
🔹 Familiarity with CRM systems and data reporting
Why Join Us?
🚀 A dynamic, fast-paced environment where you can make an impact
📈 Opportunities for career growth and development
🤝 A supportive and collaborative team
If you’re ready to take your career to the next level and make a real difference for our clients, apply today!
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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