Home Ownership Advisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting new opportunity for a Home Ownership Advisor who will join the customer experience and commercial team to provide customer focused home ownership services to shared owners, leaseholders and open market customers.
The role of a Home Ownership Advisor will form part of the customer focused service in relation to the shared ownership, leasehold and open market customer interaction by ensuring they comply with the terms of their lease or occupancy agreements and it will carry out consultation with leaseholders in relation to major works and long-term qualifying agreements whilst responding to information requests, advice or services from home ownership customers.
Further key areas of responsibility include:
- Deal with all legal enquiries and sales questionnaires relating to the resale, assignment or amendments to existing leases
- Provide advice to colleagues and information to existing or potential customers about the provision of leases, transfers and occupancy agreements
- Complete pre and post-sale administration for all home ownership sales and assignments including updating Ocean’s housing management system
- Process requests from shared owners wishing to re-mortgage their homes, and/or complete a transfer of equity
- Facilitate the efficient buyback of shared ownership homes from valuation to completion of repurchase
- Provide advice and process applications from leaseholders and shared owners wishing to extend the term of their leases
For further information regarding the responsibilities for this post please see the Job Description.
You will have experience of working in property or leasehold industries and working within a legislative framework. It is essential the postholder has an understanding of property law and practice.
You will have excellent interpersonal and communication skills together with a good level of emotional intelligence. You will have the ability to negotiate complex issues, both verbally and in writing and are able to present and conduct oneself in a confident and professional manner.
The role requires the postholder to be able to transport oneself to various locations and requires a Standard DBS check.
For more information regarding the roles key knowledge and experience required please refer to the person specification.
Your benefits at Ocean include:
- 27 days holiday (plus Bank Holidays)
- Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay
- Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)
- Health Cash Plan (inc Dental and Optical cover)
- Health and Wellbeing initiative includes yearly Flu Jab
- Employee Assistance Programme
- Cycle to Work Scheme
- Family Friendly Policies
"We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task"
Closing date: Sunday 13th April 2025 at Midnight
Interviews to be held on Wednesday 23rd April 2025
Interviews will be conducted Face to Face at our Head Office in St Austell however this could be subject to change at short notice.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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