Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Come and join the Evri SME Accounts Management team!
We have a great opportunity to join us as an Account Manager. You'll manage the relationship between your SME Customers and Evri, along with ensuring all aspects of your Evri Business accounts portfolio are managed in a profitable and sales-driven manner. You'll grow Evri SME Business Account volumes in line with or exceeding the SME yearly budget by developing your portfolio of Accounts. In this exciting role you'll develop strong relationships, increase volume opportunity and maximise cross sales of Next Day, International and additional products as they are released, ensuring that all accounts are trading to or exceed their agreed volume profile. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing in your role as a successful colleague at Evri!
- Manage a portfolio of 50-100 Evri Business Accounts representing a total of 15,000-50,000 Parcels Per Week through conducting regular volume and pricing reviews, ensuring we maximize our share of their shipped volume all in line with the SME department Budget.
- Conduct client visits for commercially valuable accounts in line with the current SME strategy to build and maintain relationships and drive compliance whilst improving the share of their shipped volume.
- Conduct phone calls daily (80% of the role will be conducted over the phone) in line with the call cycle, active promotions, and directorate or Head of Department initiatives and tasks.
- Manage key KPIs for your portfolio of accounts, set out by the Head of the Department through the yearly budget.
- On occasion, work with Marketing teams to support the growth of shipped volume and share of wallet through the implementation of promotions of new services and products, within the SME world.
- Liaise with the New Business sales manager to ensure a smooth transfer of account ownership, ensuring trading to profile, profitability, and SLA metrics are above the required threshold.
- Work closely with depot operations and BA Support to ensure that Clients receive the service they require, and if necessary, implement plans to improve client service offerings.
- Liaise on a daily basis with the van collections team to ensure the smooth and accurate running of your portfolios of accounts collections.
- Manage and mitigate complaints from your portfolio of accounts and escalate where required to the relevant line manager.
We are Evri. Where everyone is welcome.
We’re excited for the future. Let’s deliver it together.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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