Receptionist
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you passionate about delivering exceptional guest experiences and thrive in a dynamic, high-energy environment? Do you have a knack for creating memorable moments and ensuring every guest feels valued? If so, we have the perfect opportunity for you!
We’re an award-winning independent, family-owned 5-star hotel dedicating ambition, experience, and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve – we’re intent on balancing our people, profits, and planet, creating a great place for our teams to work and we’re delighted to have had this recognised nationally again this year as one of the “Best Places to Work” in the Hospitality Industry.
We are seeking a talented and enthusiastic Receptionist to join our Front of House team. As a Receptionist, you'll be the face of our hotel for our guests as one of the first people they meet when they arrive, and one of the last they speak to when they depart.
Key Responsibilities:
- Guest Welcome: Welcome guests and check them in and out in accordance with the hotel's policies and procedures.
- VIP Coordination: Identify VIP and special occasion guests and coordinate with the team to ensure we exceed guest expectations.
- Communication Management: Answer all incoming calls in a friendly and courteous manner, providing information about hotel services as necessary.
- Message Handling: Transfer calls and/or relay messages to guest rooms, team, or departments.
- Service Requests: Log and manage wake-up calls and DND phone requests.
- Email Correspondence: Manage and answer email correspondence with guests prior to their stay to anticipate their needs/wants.
- Operational Tasks: Collate individual guest service requests and turn them into operational tasks.
- Guest Interaction: Address guests’ service needs with seamless and professional delivery in a timely manner.
- Departure Emails: Ensure departure emails are sent to guests to ensure a warm farewell and show genuine appreciation.
- Feedback Collection: Interact with guests over the phone and email to obtain feedback on product quality and service levels.
- Complaint Handling: Handle guests’ complaints and concerns professionally, seeking assistance as necessary.
- Team Support: Support other employees to ensure provision of accurate and prompt guest service.
- Emergency Procedures: Be fully aware and adhere to property-specific procedures for handling emergency calls (health and safety emergencies, natural disasters, evacuations, and bomb threats).
Who You Are:
- Communication Skills: Strong oral and written English communication skills.
- Relationship Builder: Excellent ability to maintain guest and colleague relationships.
- Problem Solver: Process improvement oriented and creative in problem resolution.
- Organised: Superb organisational skills with rigorous commitment to accuracy and detail.
- Tech Savvy: Ability to use standard software applications (including Microsoft Word and Excel) and an ability to learn specific hotel systems.
- Experienced: Previous experience as Front Office Agent, Guest Relations, or within a customer service role is desirable.
- Educated: Ideally hold a bachelor’s degree in hospitality or equivalent in a related field.
- System Knowledge: Working knowledge of Infor property management software is an advantage.
- Multilingual: Knowledge of other languages in addition to English is an advantage.
What's in it for you? Exceptional people deserve to be recognised and rewarded, so you can expect an extensive benefits package including:
- Competitive salary and performance-based bonus
- Health, dental, and retirement benefits
- Wellbeing financial support
- Ongoing training and development opportunities
- Employee discounts and dining & stay privileges
- A supportive and inclusive work culture
What next? If you are truly passionate about delivering exceptional guest experiences and see yourself as part of a diverse, award-winning team who deliver amazing hospitality consistently, then apply now to be our next Receptionist.
If you’re looking for the #bestplacetowork, look no further!
The Company
The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service. An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel, it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative, Ambitious, Respectful, and Ethical. Every employee across the business helped to create our values, and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Tom Proctor-Hudson on Tom.Proctor-Hudson@athenaeumhotel.com or by calling on 020 7640 3331. Join us in building a more inclusive future together.
At The Athenaeum Hotel, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
Exclusive discounts
Extensive healthcare
Wellbeing
support
Life
assurance
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days