Collections Advisor

Are you passionate about helping customers?

Are you confident in challenging situations to achieve the best outcome?

We are recruiting for Collections Advisors to be part of our Motor Collections teams based from either our Cardiff or Manchester office.

Offering a salary from £25,000 and a discretionary annual bonus scheme, this is the perfect opportunity to start building a fantastic career.

You will be contracted to work 35 hours per week: shift patterns between 8am-8pm Monday to Friday and 8am-12pm Saturdays (1 in 3). Working 2 days per week onsite, 3 days at home.

What’s more, we offer 30 days holiday plus bank holidays, so you can really enjoy those important breaks!

We have a fantastic training plan, which is 3 weeks onsite (9am – 5pm) to give you maximum support, with a further training provided in our supportive coaching phase, so you’ll have all the tools you need to do your best! Once your training is complete, you’ll then move to the hybrid working model.

What would your day look like?

• You will be making a real difference to our vulnerable customers, who are in financial difficulty, by having open and honest conversations about how we can best help them. 
• Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to recommend the best course of action, or alternative resolutions, where necessary.
• Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
• Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situations.

What do we expect of you?

We are passionate about continuing to grow our diverse team and we welcome applications from individuals with;

• Prior experience in Collections or Debt Recovery
• Demonstrable experience of supporting customers, working in a contact centre
• Motor finance experience would be highly desirable, though not essential.

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. Please note: we have a thorough screening process for all colleagues which includes a DBS check

Let us tell you a bit about us

We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.  

We’re part of the Aldermore Group, which includes Aldermore Bank plc. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.