Customer Enablement Associate

At IRIS Software Group, we’re hiring for a Customer Enablement Associate to support our accountancy customers as they move from traditional desktop software to our modern cloud-based platform, IRIS Elements. This is a fantastic entry-level opportunity for someone who enjoys speaking with people, solving problems, and being part of a team that helps businesses succeed.

This is a hybrid role, with a minimum of 3 days per week based at our Manchester office (M1 4DY).

💬 What Will You Be Doing?

You’ll play a key part in helping existing customers transition smoothly to our cloud platform. From early conversations to post-migration check-ins, you’ll be a reliable, friendly point of contact, ensuring each customer feels supported throughout their journey.

Your responsibilities will include:

• Making pre-migration calls to understand customer setups and explain the next steps
• Conducting post-migration ‘health check’ calls to ensure everything is running smoothly
• Providing clear, helpful support and resolving customer queries
• Collaborating with teams across the business to deliver a consistent, high-quality experience
• Managing your time effectively and keeping accurate records

🙌 Who Are We Looking For?

We’re looking for someone with experience in a customer-facing role—whether it’s in retail, hospitality, call centres, or any service environment—who’s ready to step into a new career path.

You’ll be a great fit if you:

• Enjoy speaking with people and can build positive relationships quickly
• Are proactive, organised, and comfortable managing your own workload
• Can handle multiple priorities while maintaining attention to detail
• Are curious and confident using digital tools (you don’t need a tech background)
• Bring a problem-solving mindset and a calm, professional attitude

🌟 Why Join IRIS?

At IRIS, we’re committed to helping you build a successful and rewarding career. From day one, you’ll have the support, training, and tools you need to thrive.

• A hybrid working model – with a minimum of 3 days each week at our Manchester office (M1 4DY)
• A supportive team environment where your contribution is valued
• Structured training and clear development pathways
• A welcoming, inclusive culture with a focus on growth
• Opportunities to progress within a market-leading UK software business

🚀 What Can You Expect From Our Application Process?

We know applying for a new role can feel daunting—so we’ve kept our process simple, supportive, and designed to help you shine. Here’s what happens once you hit “apply”:

1️⃣ Apply online
Submit your CV and a few details about yourself. No long forms—just what we need to get started and understand your background.

2️⃣ Online assessments
These short, interactive assessments are designed to give us a better sense of your strengths and working style. It’s not about trick questions—it’s a fair and inclusive way for us to see your potential beyond your CV.

3️⃣ Initial interview
If you’re successful in the assessments, you’ll be invited to a video call with someone from our Talent Team. This is an informal conversation where we’ll talk about the role, your experience, and what motivates you. It’s also your chance to ask questions and find out more about life at IRIS.

4️⃣ Final interview
You’ll meet some of the team you’d be working with and talk more about the day-to-day of the role. We want to get to know you, but just as importantly, we want you to get to know us. This stage gives you a real feel for the culture, the people, and what it’s like to be part of IRIS.

If you're ready to grow your career in tech and make a difference to real businesses, apply today and start your journey with IRIS.

INDLOW

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.