Customer Service Advisor

Salary £24,743 rising to £28,920

Location Bath

Contract Type Permanent: Full-Time

Customer Service Advisor

£24,743 rising to £28,920 on completion of milestones during probation

Bath ¦ Full Time ¦ Permanent ¦ 37 hours per week ¦ Hybrid

Your Voice. Our Values. Connected Communities.

At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.

This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.

You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most.

What you'll be doing

Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing occasionally challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days truly are not the same

What you'll get in return

Beyond a salary of £24,743 and the chance to make a difference every day, you'll get:

A salary increase to £28,920 on successful completion of key milestones during your probationary period
26 days annual leave per year (plus bank holidays), increasing to 29 days
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days in office, 2 days at home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your wellbeing
Access to many different career and development opportunities across Curo, once you have been in post for 18-months.

More about you

We value transferable skills from various backgrounds – whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Essential:

Experience in a customer service environment with proven problem-solving skills
Strong communication skills – both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly

Desirable:

Experience working in a contact centre or housing environment
Knowledge of social housing or related sectors
Ability to remain calm under pressure

Your working pattern

You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30-17:00, 09:30-18:00, and one day per week 11:30-20:00.

About the interview process

Our selection process includes an interview, a psychometric assessment and two assessed exercises. Interviews are conducted in-person at our Bath HQ, and you should allow for 1.5 hours. Full details are shared in advance.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk

Would you like to have an informal discussion about the role?

Please contact Bridie Campbell on 01225 366000 or email bridie.campbell@curo-group.co.uk

About Curo

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised ‘disability confident’ employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.

If you need support to assist you to make an application or attend an interview, then please email our recruitment team at recruitment@curo-group.co.uk and we will be happy to help.