Tenancy Compliance Adviser
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have a really great opportunity for a full time Tenancy Compliance Adviser to join our Neighbourhood Management team with the purpose of promoting a positive landlord/ tenant relationship, based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.
You will primarily be based from home however this role involves frequent tenant visits in the Peterborough area so you will need to be within travelling distance and hold a full UK driving licence and to have access to a suitably insured vehicle for business use.
Core responsibilities include:
- Responsibility for monitoring tenant compliance with ‘property compacts’ designed to improve property conditions; developing positive relationships with residents to ensure that objectives identified within the property compact are met.
- Understanding and implementing CKH’s standards for property condition fairly and consistently.
- Identifying patterns of non-engagement, lack of progress and/or disguised compliance when addressing poor property condition and escalating to Neighbourhood Managers for further action.
- Managing a caseload of anti-social behaviour cases requiring early intervention, namely neighbour disputes, parking issues and concerns for drug use/ smell that affect resident’s quality of life. Implementing early intervention strategies to swiftly address non-compliance with the tenancy agreement and support residents experiencing anti-social behaviour.
- Maintaining contemporaneous records of resident contact and actions within CKH’s databases, including recording cases of anti-social behaviour. To supply evidence when required to support legal enforcement action. Ensuring that records are maintained in accordance with the principles of data protection.
- Proactively managing and ensuring that tenancy processes and procedures are carried out in accordance with legal requirements, statutory timescales and Cross Keys Homes’ policies, meeting specific Key Performance indicators.
- Proactively safeguarding children and adults by identifying potential safeguarding concerns, working in partnership with the Neighbourhood Manager to ensure timely referrals are made to statutory agencies.
This post requires an Enhanced Disclosure and Barring Service check.
For the full job description including essential and desirable criteria please open the link below.
If you think you have the qualities, experience and skills to undertake this fantastic new role we want to hear from you.
INDAD
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
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Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
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