IT Service Desk Analyst
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Role
This is an excellent opportunity to use and build on your current IT skills. As an IT Service Desk Analyst you will provide first line application support to the internal and external customers of. We are looking for people with an aptitude for working with hardware and applications to undertake fault diagnosis and resolve as many issues as possible at first point of contact while giving a fantastic customer service experience.
Some key skills that we are looking for:
- experience working on a Service Desk within a busy customer focused environment.
- Experience of supporting MS operating systems and software
- Working experience with Active Directory.
- Skilled in supporting SaaS applications
- Experience of providing technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles).
- Strong knowledge of ITIL - ITIL Foundation v4 certificate desirable.
- Incident Management experience – including managing customer expectations and communication.
- Aptitude for learning software and systems quickly and with minimal instruction.
- Able to work both independently (with minimal supervision) as well as part of a team environment.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
What’s in it for you?
We are on a journey to be one of the top 100 places to work in the UK. Here at PeoplePlus reward means far more than just pay. Your total reward package as a PeoplePlus employee also includes a variety of different benefits as well as incentive and recognition schemes for our colleagues.
Our generous and competitive benefits package includes; enhanced annual leave of 25 days per annum for a full time role, a paid PeoplePlus Life Event Day each year, a paid Volunteering Day each year, a Pension, Life Insurance, an Employee Assistance Programme to access help and support 24 hours a day every day of the year, the opportunity to buy shares in the company through our Sharesave scheme, Refer a Friend reward scheme, Cycle to Work scheme and access to our employee benefits portal Perkbox which gives you discounts on hundreds of products, services, shops and entertainment.
Who We Are
Here at People Plus, we make a positive difference to people’s lives – every single day.
We use our experience to support hundreds of thousands of people each year. Our committed teams work across Britain to deliver a range of public services, including employment support, skills training, independent living, prison education, starting a business, and support to help employers grow.
To put it simply, we:
- Support people to find and keep jobs
- Help people to set up their own businesses
- Deliver skills training to further people’s careers
- Work with employers to build a skilled and happy workforce
- Rehabilitate people with convictions
- Tackle the root causes of offending
- Help people to live independently
- Support carers
We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.
Our Benefits
A paid PeoplePlus Life Event Day each year
25 days annual leave
Cycle to Work scheme
Access to hundreds of discounts via the Additions portal
Employee Assistance Programme
Access to online wellbeing centre
Enhanced Wedding leave
A paid volunteering day each year
Testimonials
"I have worked within PeoplePlus for 6 months now, my team is amazing and full of support. I have been given many opportunities to expand my role and learn new skills, always supported by management and my colleagues."
"PeoplePlus is a great place to work as they care about and support their employees whilst challenging them to grow within the company. The core values contribute effectively to the company culture of honesty, communication and self-improvement enabling staff to be heard and feedback and share opinions in a progressive way. Staff are always empowered to perform and motivated by achievement thereby creating a positive environment within which to support the well-being of others."
"I have loved my time since joining PeoplePlus as an Administrator for the Restart Scheme in Stockton. After a few months I enrolled onto Level 3 HR Support apprenticeship through the internal apprenticeship programme. Since then, I have joined the Contract Assurance team as Compliance officer for the Northeast. I have a great support system within the organisation and have been given many fantastic opportunities to help progress my professional development. "
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