Customer Service Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division.
We have been supplying and installing across the nation since 1992 and now employ over 350 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset.
Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.
Due to our continued growth we have an exciting opportunity for a Customer Service Manager to join our friendly team based in Romford.
Salary - £35,000 plus bonus
Type – Permanent, Full Time
Working Pattern – Monday to Friday, 8:30am to 5:00pm
Do you have:
Excellent communication and interpersonal skills?
An ability required to prioritise, multi-task, and manage your time effectively?
Excellent organisation skills?
If so then we would like to hear from you!
The ideal candidate must be driven and have a genuine passion for providing a professional customer service experience. We are looking for an organised, confident and friendly individual who can be an inspirational manager.
This role will include the day to day management of the team as well as handling all escalated enquiries.
Other key areas of responsibilities include:
- Evaluating and reacting to all customer service issues in line with the Company policy
- Ensuring effective communication across the business and our customers
- Monitoring and managing the performance of staff
- Ensuring that the team always give excellent service
- Ensuring effective communication across the business and our customers
- Ensuring that the team is fully compliant with Company procedures
- Coaching, developing, motivating and training staff
- Recruiting when required
- Demonstrating excellent leadership skills and time management skills
Key Requirements:
- Excellent communication skills
- Excellent leadership skills
- A full UK driving licence, as you will have the use of a Company van
- A DBS check is a requirement upon a successful application
- You may be required to gain a current CSCS card
- Experience working within the flooring industry is not essential but would be advantageous
Our generous benefits package includes:
- Extensive training programs for ongoing learning and development
- Competitive Bonus
- 32 days holiday including 8 bank holidays
- Additional days leave for long service
- Health care plan provided by Westfield Health
- Life Insurance
- Contributory Pension scheme
- Free on-site parking
- Cycle to work scheme
- All inclusive and paid for team building days out
- A generous employee discount
Designer Contracts is an equal opportunities employer.
The Company
Supplying and installing nationwide, Designer Contracts is the UK’s largest flooring contractor.
We are a progressive, customer service focused company with an extensive product portfolio of floorcoverings, blinds, curtains, furniture and lighting packages, backed by a commitment to provide exceptional customer service through our unique network of 13 regional offices.
Since 1992 we have enjoyed considerable growth, allowing us to build considerable financial resources, a robust operational structure, fantastic buying power and an experienced workforce of 300+ employees. This gives us great stability and it means you can trust us to meet all your needs; now and in the future.
Benefits
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