Infrastructure Analyst
This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role
As an Infrastructure Analyst, you'll be the first point of contact for many of our clients, whether over the phone or through support tickets. You'll play a key role in triaging, investigating, and resolving customer incidents and issues, ensuring the most efficient and effective solutions. When necessary, you'll escalate problems to guarantee the best possible outcome for the customer.
You'll be part of the Private Cloud Team, specializing in technologies like VMware vSphere, VMware NSX, Veeam, Nimble/3PAR/StoreOnce storage arrays, and UCS Cloud computing architecture. In addition, you'll have the opportunity to expand your skill set by learning the fundamentals of various technologies, including Commvault Backup, Windows OS, and Linux OS.
What will I be doing?
- Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
- Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks.
- Manage own workload, prioritise efficiently, and assist team members when necessary.
- Monitoring and responding to alerts. Recognise patterns with alerts to identify potential incidents.
- Assisting sales, account managers and CSMs with client escalations.
- Understanding, delivering, and supporting our core IT products and services.
- Contributing to internal documentation.
- Contributing to Daily Stand-up and team meetings.
- Escalating tickets to our 2nd and 3rd line engineers.
What will I bring to the role?
- Fundamental knowledge in troubleshooting issues across VMWare (6.7 & 7.0)
- A working understanding of SAN storage technologies
- Exposure to computer architecture, networking, virtualisation, storage, backup, disaster recovery and operating system concepts.
- Troubleshooting and Diagnostic skills
- Willingness to contribute to conducting customer environment reviews (Cost & Performance optimisation).
- Working knowledge of VMware and/or SAN Storage Technologies
- Working understanding of computer architecture, networking, virtualisation, storage, backup, disaster recovery and operating system concepts.
- Ability to multi-task and be creative and innovative in a dynamic, fast-paced team environment.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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