Healthcare
Life assurance
Pension scheme

Account Manager - Pro MGA

Salary {Advertised Salary}
Location UK
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Pro has an exciting opportunity for an Account Manager to join Pro MGA. The account Manger will support the Head of Client Engagement by managing a portfolio of Pro MGA clients, this will include; provision of Incubator services, developing client platforms, and carrying out principal responsibilities. Being the main point of contact for clients and working alongside client and internal stakeholders to monitor cross-departmental activities; acting as coordinator and liaison and providing effective support to embed appropriate processes and controls. This role will also be responsible for defining and implementing initiatives to build and develop client platforms.

This is a full-time, permanent, hybrid role split between working from home and our London office 2 - 3 days a week

Main Duties and Responsibilities include but are not limited to:

The role will also focus on operational delivery including compliance, regulatory oversight, and risk management, including focusing on maintaining the following to ensure:

  • The strong risk, compliance and regulatory culture is maintained
  • Client delivery is fully effective and optimised for efficiency with an appropriate suite of monitoring reports in place
  • The Pro.MS risk and compliance digital platform is deployed across client base  

This will be achieved through:

  • A clearly defined Target Operating and Incubation Model
  • A standard suite of client delivery metrics in place 
  • Structured and formal meetings with the client to demonstrate regulatory adherence
  • Informal meetings with client to further support regulatory oversight

You will:

  • Be the main point of contact for Pro MGA clients on a day-to-day basis to ensure the client is receiving a quality service.
  • Ensure the target operating model is understood and applied appropriately.
  • Be the point of escalation for both internal and external queries across a variety of topics, including control framework, returns and systems.
  • Be responsible for technical oversight and implementation of required enhancements.
  • Enable the onboarding of new MGAs to the Pro MGA platform including development of the MGA’s operating model, project plan maintenance and cross-function communications. 
  • Ensure that the ongoing deliverables are met by monitoring and reporting against Pro MGA’s Schedule of Services.
  • Support and contribute to the client engagement strategy, in conjunction with key internal stakeholders.
  • Develop and establish awareness of the Risk and Compliance framework in place and use it to effectively manage clients.

Key knowledge, skills and experience required:

  • Self-motivated with a proactive approach.
  • Excellent written and verbal communication skills with strong interpersonal skills.
  • Highly numerate with strong analytical skills – thinking outside the box.
  • Desire to proactively investigate and resolve problems and define solutions and create processes that support the entire team.
  • Good organisational skills with the ability to adapt to changing priorities and manage multiple deadlines.
  • Ability to work collaboratively with others and establish strong relationships both internally and externally. 
  • Experience within Insurance operations
  • Excellent level of IT skills including Excel is necessary.
  • Ability to expand on knowledge of regulatory requirements within the Insurance industry with the ability to assess impact on Pro MGA business operations.
  • Management of MI metrics and the ability to analyse trends and challenge results.

 

By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from HR.

 

 

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

Pro Values

We commit concrete actions and do what we promise.

With integrity at the heart of every decision, we focus on what will add most value.

We are curious, creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.

Benefits

Healthcare

For yourself (you can add family members on at additional cost).

Life assurance

you will receive a death in service benefit equal to 4 times your salary.

Holiday

25 days plus bank holidays and discretionary day off for your birthday.

Training & Development

we have inhouse Learning and Development team that will support you, giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

Company pension contribution up to 10%.

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Published

Not Published

Closing

in X days

{Expiry}