Community & Customer Engagement Advisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We're Golding Homes – thank you for looking!
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.
We're excited to recruit for this role at Golding and appoint a Community and Customer Engagement Advisor to cover a period of maternity leave (a minimum of 6 months and a maximum of 15 months).
What you'll be doing
You'll empower customers to improve their communities and make a positive difference. You'll produce improvements and solutions to community issues of concern as well as reduce management costs and ensure all activities undertaken are carried out to the highest standards of integrity and professionalism.
You'll provide customers with varied opportunities to influence and provide feedback on Golding’s service delivery. You'll help to raise and maintain standards while enabling Golding to direct our resources to areas in which customers will benefit most from customer-centric services, and greater satisfaction – a key element of ensuring value for money.
You'll support customers to become involved at every level of the organisation, ensuring that we meet our obligations under the Social Housing white paper with innovative, varied, and exciting opportunities to work with us, challenge us, and hold us to account.
More about you. What can you bring?
We’re looking for someone with experience of delivering and organising Community events and projects, as well as experience of positive engagement with customers. You'll have Social Housing / Community Investment / Customer Engagement knowledge and experience, and an understanding of the statutory, voluntary and community sectors. You'll hold a great understanding and awareness of equality and diversity issues and have an aptitude for innovation and creativity to aid continual service improvement.
You'll be flexible and able to work the occasional evening and weekend (2-4 times a year).
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of £34,715 per annum dependent upon your knowledge, skills and experience.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
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28 days annual leave per year (plus bank holidays)
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Company Pension contribution and life assurance
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Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
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An annual Wellbeing Fund
Closing Date: Midnight Wednesday 4th June
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
We will be sifting applications throughout and reserve the right to close applications early.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Equality, Diversity and Inclusion
We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work.
No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
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