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Family Company
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Customer Service Coordinator - Export Commodities Key Accounts

Salary: Competitive
Location: Ipswich
Department/Level: Customer Service / 2
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

 

Customer Service Coordinator (Export Commodities Key Accounts)

Full Time, Permanent 

 

We are looking for a Customer Service Coordinator to work within our Export Commodities team. 


Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Customer Service Commodities team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.  

At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us. 

 

Skills and experience you’ll bring to us 

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself. 

You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.  

 

How you will help us and what you can expect  

In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s.  

This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success. 

The key responsibilities for this role also include: 

  • Manage own workload, communicating effectively when support is needed 

  • Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally 

  • To understand and work collaboratively with all internal departments as and when required 

  • Ensure full recovery of all applicable costs, relative to your role 

  • Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements 

  • Responsible for running KPI reports and talking discussing the findings through with the team as and when required  

  • Supporting the team with training and coaching for new and existing members   

 

If you feel that this is the next step in your career, please apply now.

 

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.

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We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.

We are a Family Company

We have
Passion

We Care
for People

We are in
Continuous Evolution

We believe in
Equal Opportunities

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