RESPECT
COMPASSION
GROWTH

Supported Housing Officer

Salary £30,445
Location Charter House
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Are you passionate about supporting vulnerable adults to achieve greater independence?

Do you have experience working in supported accommodation or with individuals facing housing challenges? I

f so, we’d love to hear from you. We’re expanding our Transitional Service Support Team at Charter House from 4 to 6 staff members, and we’re looking for two compassionate, proactive, and team-oriented individuals to join us as Supported Housing Officers.

As a Supported Housing Officer, you’ll play a key role in delivering person-centred support to residents in our Transitional Stage (Stage 3) accommodation—supporting around 107 bed spaces. With a team of six support workers, each officer will manage a caseload of approximately 18 residents, providing tailored support to help them build independence and prepare for long-term housing.

Your responsibilities will include: Delivering 4–6 hours of support per resident each week Building trusting relationships and identifying individual strengths and goals Supporting residents with life skills, tenancy sustainment, and future planning Collaborating with internal teams and external partners to maximise outcomes Maintaining accurate records and contributing to service development

What We’re Looking For: We’re seeking individuals who: Have experience supporting vulnerable adults in a housing or community setting Are empathetic, resilient, and committed to empowering others Can work flexibly across a 7-day rota Are team players with strong communication and organisational skills.

Apply Today We may interview on a rolling basis, so don’t delay—submit your application now. An Enhanced DBS check will be required for this role. We look forward to welcoming you to the team!

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

  • Provision of over 700 units of accommodation for homeless people
  • Move on accommodation for individuals moving onto independent living
  • Housing and practical/emotional support for young asylum seekers
  • Community HUBs hosting a range of activities and meeting space hire
  • Childcare provision in Hertfordshire
  • Family support through a network of children’s and family centres covering Hertfordshire and Bedford
  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
  • Domestic abuse perpetrator reform programmes across Bedfordshire
  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
  • A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

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About Us

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.  

Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives!  

One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases. 
 
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. 

We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. 

These include: 

  • Community HUBs hosting a range of activities and meeting space hire 

  • Childcare provision in Hertfordshire 

  • Family support through a network of children’s and family centres covering Hertfordshire and Bedford 

  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children 

  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire 

  • Domestic abuse perpetrator reform programmes across Bedfordshire 

  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund

Our Values

We champion RESPECT so everyone can belong

We show COMPASSION so everyone can contribute

We inspire GROWTH so everyone can thrive

Current Benefits

  • Health Cash Plan

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

  • EAP & Doctorline

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

  • Rewards & Discounts

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

  • Birthday and Wellbeing day off

One day additional leave day for every year of service up to 5 days.

  • Leave & Support

Support for your child, IVF treatment, and through challenging times.

  • Career Pathway

Training & Development with a clear pathway for you to grow.

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in X days

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