Cloud Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role
In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.
What You'll Be Doing...
- Ensure all tickets are managed within service level agreements and KPI’s.
- Ensure clear ticket updates.
- Work within ITIL framework service delivery procedures.
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Manage own ticket queue and assist other team members where appropriate.
- Assessment and ownership of changes to customer environments.
- Designing changes for service improvement.
- Configuring Azure Cloud Infrastructure.
- Raise awareness of issues to Problem Manager and assisting with resolutions.
- Contribute towards continuous service improvement alongside service managers.
What will I bring to the role?
- Service Desk/Support experience at 2nd or 3rd line level.
- A thirst for continuously improving technical knowledge.
- Effective troubleshooting methodology
- Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
- Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
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