Oracle Database Support Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an opportunity for the right candidate to join our team as an Oracle Database Support Engineer. The purpose of the role is to provide Technical IT expertise across all client services, to act as a technical escalation for all Oracle services and solutions. To provide expert input to all new solution designs, incidents, changes and ongoing problems. To technically manage and direct less experienced engineers, taking the technical lead on major service issues, project implementations, while adhering to technical strategy, processes and standards.
Key tasks and responsibilities:
Service Management and Delivery
- Provide and support fully resilient and fit for purpose environments.
- Infrastructure platforms and solutions for both internal and external clients.
- Provide technical input to service, project issues and new solutions.
Technical Project Implementation
- Implementation and assurance of new solutions.
- Supporting project managers to deliver the technical tasks and resolve any issues.
Information Management and Security
- Provision of systems and facilities that ensure the physical and virtual security of all internal and external data.
- Input from an implementation perspective to Disaster Recovery plans.
- Adherence to Liberata’s Health and Safety Policy and procedures. Compliance with relevant H&S legislation
Key Tasks
- Provide support for internal and external client systems with regard to proactive and reactive maintenance within SLAs and adhering to KPI.
- Provide escalated support, along with engineering best practices and standards.
- Provide technical input to existing and new clients.
- Work on the resolution of major service issues relating to area of expertise.
- Ensure security compliance and governance.
- Involved in major upgrade initiatives.
- Keep up to date on all technology advancements.
- Performance monitoring.
- Asset, Capacity and availability management.
- Maintain system information and documentation standards.
- Adhere to existing standards.
- Ability to communicate to a very high standard, both verbal and written.
- Technical support for project delivery inputting to the plans, processes and carrying out Project Implementation tasks.
- Review and Signoff technical designs.
- Team player but able to work alone and on own initiative within team and role boundaries.
- Self-motivated.
- Must be able to think logically, pay attention to detail, analytical and good at problem solving.
- The ability to step back and think of consequence and implications of actions - see the 'bigger picture'.
- Flexible approach to working hours and duties
- Reliable, able to manage and motivate self and others in the absence of direct supervision
- Positive outlook, being both energetic and approachable
- Having integrity, honesty and trustworthiness
Essential Skills and Attributes:
- Oracle DBMS Installing/Configuring/Administration/Development
- Proven ability to support databases on Microsoft Windows, Solaris and Linux servers, many of which are packages supplied by third-party vendors
- Experience with supporting Local Government Oracle DB
- Knowledge of other database platforms such as Ingres and MySQL.
- Knowledge of/ to local government revenues and benefits applications (such as Capita One Digital (AKA Academy) and Northgate iWorld.
Degree or Equivalent Professional Technical Qualifications.
- 5 years’ experience within an established IT focussed organisation.
- Well-developed and proven skill in maintaining and troubleshooting technical issues and solutions implementation on the relevant platform.
- Operational “hands-on” working knowledge in given area and up to date with latest technical advancements
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions. If you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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