National Case Maintenance Manager
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Job Purpose
To manage and advise a team of engineers to carry out all of City’s statutory duties in connection with Case Maintenance control. Provide solutions and services to deliver a Case Maintenance service across the City customer base as defined in the “Scope of Works” in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.
Key Accountabilities
- To represent the company in a professional and competent manner at all times and develop a good working relationship with City and its core customer base
- To actively promote “best practice” throughout the discipline i.e. ensuring consistent effective and efficient techniques, processes and procedures are adopted throughout field operations.
- To ensure that all members of the Case Maintenance team comply with all Health and Safety regulations and the company’s Health and Safety Policy at all times.
- To work with company and its customer base to ensure colleagues adhere to laid-down standards of quality are maintained at all times.
- To order equipment to the laid-down procedures.
- To ensure delivery of refrigeration case maintenance schedules within agreed timescales. And to prioritise maintenance and repair work to achieve agreed timescales and response times.
- To ensure effective written and verbal communication of all critical corporate and operational Case Maintenance control issues within the company.
- Handle complaints and escalations end to end ensuring excellent communication throughout
- To oversee the development and enhancement of the Case Maintenance service, strategy, policy and procedures making recommendations and presenting new solutions to senior management as necessary to deliver better standards of service.
- In conjunction with the senior management team, to formulate the business plan, agree revenue and expenditure budgets and performance monitoring procedures relating to Case Maintenance
- To represent the company at store development, design and manufacturer meetings and to provide senior management and field operations with summaries/reports on key issues relating to Case Maintenance.
- To attend Customer and National meetings as necessary.
- To provide Case Maintenance technical support to GSMs, National, Divisional, Area and Project Managers as required, e.g. advice regarding trading/major operational issues.
- To sponsor and complete Case Maintenance surveys, bulletins, and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations.
- To be aware of regulations and codes of practise applicable to the tasks.
- To coordinate the activities of Case Maintenance team leaders
- To coordinate and be accountable for case cleaning rota/schedule to ensure service delivery to the customer
- Carry out and action site audits
- To liaise with project teams on store alterations, modernisations and other relevant works.
- To be the primary contact for any operational issues and point of escalation for the teams should any issues arise
- To actively promote the Case Maintenance training ethos throughout the company, organise technical training events and provide suitably qualified coaches and mentors as and where necessary, e.g. training in new techniques or using the latest equipment.
- To work in a manner to support the achievement of company KPIs
- To work in a manner to support lowest cost to operate ethos and ensure all systems are working to optimum energy efficiency.
- When required support other engineering disciplines to provide flexibility to service delivery
- To ensure the maintenance of equipment & vehicles to ensure it is fit for purpose.
- To comply with any other reasonable request or instruction from the senior management team.
Knowledge, Skills and Abilities
General Education :
- GCSE standard
Specific Knowledge
- Experience of refrigeration equipment
- Retail experience
Specific Skills
- 2/3 years management experience
- Minimum 5 years broad experience.
Demonstrated Behaviours
- Good communication skills (written and verbal)
- Helpful/friendly manner
- Customer focused
- Self-motivated
Specialist Requirements
- High degree of flexibility in working hours and types of jobs undertaken
- High degree of mobility – travelling throughout the country
- This is a high-level technical and business management in-house consultancy role that requires first-rate inter-personal and influencing skills.
- Current driving licence
- Ability to distinguish colours to the standard required for maintenance and repair of electrical/ electronic equipment and appliances
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
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