Salary £24,083 FTE
Location Sheffield
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Published

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Closing

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This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

Hours: 15 hours per week
Location: St Luke's Donation Centre

Are you organised, tech-savvy, and passionate about great customer service? Join our E-Commerce team at St Luke’s Hospice and help turn donated goods into vital funds for local end-of-life care. This is a hands-on role where every listing, package, and customer reply helps make a real difference.

About the role

As our E-Commerce Assistant, you’ll help manage the day-to-day running of our online retail operation, from photographing and listing donated items to ensuring smooth dispatch and excellent service. You’ll play a key role in presenting our products well and delivering the high standards our customers expect.

Your Key Responsibilities

  • Create high-quality listings: photograph, describe and upload donated goods to our online platforms.

  • Assist with stock flow, ensuring Gift Aid items are tracked and inventory is rotated efficiently.

  • Pick, pack and post items with care and speed to ensure prompt delivery and happy customers.

  • Keep the workspace clean, organised, and safe for staff and volunteers.

  • Support and guide volunteers, helping them gain skills and contribute meaningfully.

  • Stand in for management team members where needed (e.g. opening/closing the office).

  • Support promotional campaigns and represent the values of St Luke’s in every customer interaction.

What You’ll Need

  • Strong attention to detail and a flair for presenting items online.

  • Confidence with digital platforms and photo tools.

  • Good organisational skills and the ability to manage multiple tasks.

  • A customer-first mindset and excellent communication skills.

  • Willingness to support volunteers and be a positive team player.

  • Previous experience in retail, e-commerce or charity shops is helpful – but not essential.

The Organisation

St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond.

Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.

Advantageous terms and conditions of employment

Family friendly: we work with you to make your role fit your personal circumstances

Working here means you are very important to us and your health and wellbeing matters

Benefit 4

Generous learning and development opportunities

We are proud to offer a range of other miscellaneous benefits to our employees

  • Our values

We are caring, pioneering and respectful. We are St Luke's.

  • Working at St Luke's

Working here means you are very important to us and our purpose of giving patients and their families the high-quality care they need.

  • Why work for us?

"I love working at St Luke's. The work is really varied and I go home every day knowing I've made a difference to people at a really important part of their and their family's lives."

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