Flexible Working
Training and Development
Wellbeing Support

Business Onboarding Coordinator

Salary Up to £25,000
Location Derby
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

About the role  
The Sales Support Team at MAB are a key part of driving a high-quality service to our businesses and Advisers as part of our network. As an Onboarding Coordinator you will focus on supporting the Onboarding Team and Sales Support Team through your initiative and excellent customer service to contribute to the overall sales objectives at both business and regional level, driving a culture of excellent customer service and high performance for MAB.   

Key responsibilities   

  • Organising meetings for onboarding businesses and managing diary bookings for internal stakeholders. 
  • Liaising with key departments for follow up actions from onboarding meetings and to ensure actions have been completed in preparation for businesses to go live with MAB. 
  • Organising new business set ups – Administrative onboarding tasks such as submitting tickets, compliance docs, provider registrations. 
  • Requesting set-up for new advisers including ordering of agency numbers, creation of adviser guides and new starter documents. 
  • Ad-hoc tasks to support sales objectives as required by Sales Support Lead 

About You  

  • Engaging personality with the ability to build rapport with internal and external stakeholders   
  • You have experience in managing key relationships with customers or clients in a commercial environment   
  • You are team-orientated and collaborate with your team and colleagues   
  • Proactive and self-motivated with a strong sense of initiative  
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and internal teams  
  • Confident telephone manner

The Company

Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.

To see our company ratings please click below:

Glassdoor    Feefo    Trustpilot

The Benefits

Flexible
working

Pension
contributions

Cycle to
work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

Flexible Working

Private Medical Insurance

Pension Scheme

Volunteer Days

25 days holiday plus your birthday off

Electric Car Scheme

We're transforming customer experiences by offering the best mortgage advice and service, which is only made possible by our amazing people living and breathing our values. Our team are connected by our values, which we call our 'DNA'. Our DNA runs through everything we do at MAB and makes every moment matter for our colleagues, customers and business partners.

We believe different life experiences and perspectives hugely benefits our business and your career at MAB. We’re deeply passionate about creating a culture where everyone feels a clear sense of purpose, inclusivity and belonging. Our dedicated D&I colleague network, ‘Unity’, celebrate our diverse needs and values, while our engagement group, ‘MABEngage’, bring the voices of our colleagues to leadership. This creates opportunities to influence decisions made around the business, so that people are at the core of our business and people strategies.

The MAB Foundation is a grant-giving charity supporting community-based projects as chosen by our colleagues, customers and business partners. In 2022, MAB established the Foundation to raise awareness among our colleagues and customers of the growing need of the communities they live in, or are choosing to move to. We have partnered with Crowdfunder to give local charities and Community Interest Companies the opportunity to achieve their fundraising goals in a sustainable way and to support our talented and enthusiastic colleagues and customers to get their best and brightest projects off the ground.

Using our voices to educate consumers and the wider industry about the impact housing has on the UK’s overall carbon emissions, we actively explore opportunities that help reduce our societal impact on the environment, and benefit our customers. Our Green Hub contains a host of informative content to educate and encourage homebuyers and homeowners in their own journey to sustainable living. We’re outcome-oriented, focused on finding solutions that help our customers realise their homeownership goals. We achieve this by ensuring our advisers are supported to provide tailored mortgage and protection advice, and that our systems can cater to the ever-changing needs and expectations of our customers.

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Closing

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