Flexible Working
Training and Development
Wellbeing Support

Telephone Account Manager

Salary Up to £30,000
Location Derby
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

About the role
MAB’s team of Telephone Account Managers (TAMs) handle the day-to-day support of the field Sales teams and National Sales Director. As a TAM you will be dealing directly with our Sales team and our network of advisers to enable them to operate more efficiently, by aiding implementation of new initiatives throughout the network.

Key Responsibilities

• Provide effective communication and handle day to day operational issues, following up on any corrective action plans.

• Develop business relationships with MAB accounts and field sales structure.

• Onboard new advisers to MAB.

• Be responsible for proactive follow up of any MAB current or new initiatives.

• Maintain contact and agree actions with Regional Sales Directors.

• Understand MAB central functions and develop relationship with all head office members of staff.

• Maintain contact with Regional Sales Directors to confirm any feedback and action plans.

• Have a full understanding of all key projects including delivery programme – providing feedback from proactive call out plans.

• Have marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback.

• Adhere to all company policies and procedures as set by the company and National Sales Director.

• Maintain generic knowledge of the financial services industry and knowledge that is deemed necessary.

• Have a key understanding of MAB systems including MIDAS and banking. • Work closely with MAB product providers and maintain key contacts to assist in any problem solving.

• Act in accordance with the requirements of the GDPR at all times.

• Deputise for other members of staff as required by the business.

• Ensure knowledge and understanding in areas of compliance and regulation is maintained as required.

About You

• Great interpersonal skills with the ability to build rapport quickly with customers and external stakeholders.

• You’ll have a Customer Service/Account Management background.

• A professional approach with the ability to influence at all levels.

• Exceptional communication skills, both written and verbal

• A confident telephone manner with good objection handling skills.

• You’re self-motivated with a positive and "can-do" attitude.

• The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure.

The Company

Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.

To see our company ratings please click below:

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The Benefits

Flexible
working

Pension
contributions

Cycle to
work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

Flexible Working

Private Medical Insurance

Pension Scheme

Volunteer Days

25 days holiday plus your birthday off

Electric Car Scheme

We're transforming customer experiences by offering the best mortgage advice and service, which is only made possible by our amazing people living and breathing our values. Our team are connected by our values, which we call our 'DNA'. Our DNA runs through everything we do at MAB and makes every moment matter for our colleagues, customers and business partners.

We believe different life experiences and perspectives hugely benefits our business and your career at MAB. We’re deeply passionate about creating a culture where everyone feels a clear sense of purpose, inclusivity and belonging. Our dedicated D&I colleague network, ‘Unity’, celebrate our diverse needs and values, while our engagement group, ‘MABEngage’, bring the voices of our colleagues to leadership. This creates opportunities to influence decisions made around the business, so that people are at the core of our business and people strategies.

The MAB Foundation is a grant-giving charity supporting community-based projects as chosen by our colleagues, customers and business partners. In 2022, MAB established the Foundation to raise awareness among our colleagues and customers of the growing need of the communities they live in, or are choosing to move to. We have partnered with Crowdfunder to give local charities and Community Interest Companies the opportunity to achieve their fundraising goals in a sustainable way and to support our talented and enthusiastic colleagues and customers to get their best and brightest projects off the ground.

Using our voices to educate consumers and the wider industry about the impact housing has on the UK’s overall carbon emissions, we actively explore opportunities that help reduce our societal impact on the environment, and benefit our customers. Our Green Hub contains a host of informative content to educate and encourage homebuyers and homeowners in their own journey to sustainable living. We’re outcome-oriented, focused on finding solutions that help our customers realise their homeownership goals. We achieve this by ensuring our advisers are supported to provide tailored mortgage and protection advice, and that our systems can cater to the ever-changing needs and expectations of our customers.

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Closing

in X days

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