Switchboard Operator
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About Us:
At The Athenaeum, we take pride in our commitment to being creative, ambitious, respectful, and ethical in everything that we do. Our mission is to provide an exceptional experience for our guests that reflects these values, and we are seeking a Switchboard Operator who shares our passion for delivering 5-star service and working collaboratively as part of a dedicated team.
Key Responsibilities:
1. Exceptional Service:
- Provide an outstanding guest experience by delivering prompt, friendly, and attentive service to our guests throughout their stay with us.
- Identify VIPs and special occasion guests and coordinate with the team to ensure we exceed guest expectations.
- Demonstrate in-depth knowledge of our rooms, apartments and cross-departmental offerings, to assist guests in making informed choices and upsell & cross-sell opportunities where possible.
- Handle guest inquiries, special requests and concerns with professionalism and empathy, ensuring their satisfaction.
2. Team Collaboration:
- Answer, respond to and relay all incoming calls, emails and messages to guest rooms, teams and/or departments as appropriate.
- Work together as part of the team to foster a culture of collaboration and continuous improvement.
- Assist in training new team members and maintaining a positive, cohesive work environment.
3. Creativity and Ambition:
- Embrace our commitment to creativity by finding innovative solutions to meet and exceed our guests' expectations from their first interactions with us.
- Further the ambition of our brand by contributing to a team and a culture that ensures we reach our goals of exceptional service and achieve external recognition by our guests and industry peers.
4. Respect and Ethics:
- Treat all guests, colleagues, and booking agents with respect and courtesy, embodying our values of being respectful and ethical.
- Adhere to ethical guidelines and company policies, ensuring the highest standards of integrity and professionalism.
Person Specification:
Essential:
- Strong oral and written English communications skills
- Excellent ability to maintain guest and colleague relationships
- Process improvement oriented and creativity in problem resolution
- Superb organisational skills with rigorous commitment to accuracy and detail
- Ability to use standard software applications (including Microsoft Word and Excel) and an ability to learn specific hotel systems
Desirable:
- Previous experience working in hospitality
Benefits:
- Competitive salary and gratuities
- Work/life balance – 40 hours per week
- Health, dental, and retirement benefits
- Wellbeing financial support
- Ongoing training and development opportunities
- Employee discounts and dining & stay privileges
- A supportive and inclusive work culture
If you are passionate about delivering exceptional service, living our values of being creative, ambitious, respectful, and ethical sides, and you thrive in a team-based environment, we want you to join our dedicated team at The Athenaeum Hotel & Residences as our newest Switchboard Operator. Apply today and be part of an exciting journey in the hospitality industry.
The Company
The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service. An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel, it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative, Ambitious, Respectful, and Ethical. Every employee across the business helped to create our values, and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting the People team on recruitment@athenaeumhotel.com or by calling on 020 7640 3331. Join us in building a more inclusive future together.
At The Athenaeum Hotel, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
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