Tenancy Enforcement Officer

Salary £35,855

Location Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office.

This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join Amplius as a Tenancy Enforcement Officer and take the lead in tackling tenancy breaches and anti-social behaviour across our communities. You'll provide a responsive, hands-on service while delivering great customer care in every neighbourhood you support.

💰Salary: £35,855 per year

📝Contract: 12-month Fixed Term Contract

⏰Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)

📌Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office.

✨Snapshot of your role

Manage and resolve cases of anti-social behaviour and tenancy breaches, including abandonment, damage, and fraud.
Assess risk, gather evidence, take witness statements, and prepare cases for legal action.
Maintain accurate case records and monitor progress using internal systems.
Communicate regularly with customers, offering advice, support, and referrals where appropriate.
Issue warnings and take timely, proportionate enforcement action in line with policy.
Represent Amplius in court proceedings and follow cases through to resolution.
Work collaboratively with colleagues, partners, and multi-agency teams to resolve issues.
Attend and contribute to meetings, ensuring appropriate information sharing and action planning.
Support customer safety, satisfaction, and confidence in our neighbourhoods.
Report to and work under the guidance of the Team Leader.

🧰Your toolkit for success

Experience resolving anti-social behaviour or tenancy breaches.
Confidence working with customers in crisis, showing calm, respectful professionalism.
Excellent written, verbal, and listening communication skills.
Proven ability to collaborate with colleagues, teams, and external agencies.
Strong problem-solving and decision-making skills.
Well-organised, able to manage a varied caseload and coordinate resources effectively.
Accurate and thorough record-keeping abilities.
Strong interpersonal skills with the ability to build trust and rapport.
High emotional intelligence with a sensitive, appropriate approach to challenging situations.
Outcome-focused with a commitment to achieving positive results.

🚗 A full UK driving licence is essential for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Legacy benefits

As we navigate this transitional period and work towards developing the colleague benefits we will offer as Amplius, we want to reassure colleagues applying for internal vacancies that there will be no changes to their current benefits if they are successful in securing a new role.

Successful colleagues will receive the salary associated with their new role, but all other legacy terms and benefits will remain unchanged (including holiday, pension and car allowance provision, for example, which will remain consistent with your legacy benefit entitlement).

We hope this provides clarity and confidence for anyone considering a new opportunity within the organisation during this time of change. If you have any questions, please don’t hesitate to reach out to People Services/HR.

Closing: 1 July

Interviews: 9 July

🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

INDMED

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.