Workplace Facilities Assistant
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Central Functions Team where as the Workplace Facilities Assistant you will assist the Facilities Manager, Mailroom Manager and Facilities Operations Coordinator with the delivery of Facilities operations and Mail distribution for Close Brothers. The role will also support adhoc cover of the mailroom services across our Crown Place and Melbury House offices when required.
Our ideal candidate will have previous experience in a client facing role, possesses good interpersonal skills and customer service as large areas of the role will be invested in supporting the business functions and their needs.
RESPONSIBILITIES
- Quality assurance – to undertake daily, weekly and monthly walk rounds, to monitor and maintain the condition of the building, housekeeping, health and safety performance of staff and the businesses in all areas of our buildings.
- Health and Safety – to undertake tasks, record keeping and implement changes as directed by the Facilities Manager and to be a champion of health and safety, this will also involve attending meetings and helping represent the Facilities team at all levels.
- Facilities Helpdesk – to work closely with our third-party contractors to ensure that all tickets are dealt with efficiently within agreed SLA’s. To monitor helpdesk performance and ensure stakeholders are receiving the high service expectations.
- Mailroom cover; Receive and sign for all incoming post. Sort, distribute and (where required) open, record and forward incoming mail. Collect, sort and distribute all internal mail. Collect outgoing mail from business departments. Prepare mail for Royal Mail collection. Deal with Royal Mail priority services (Special Delivery, Recorded Signed For, International Signed, International Tracked & Signed), log and provide up-to-date tracking for clients. Arrange for same day couriers, bikes, vans and all international couriers.
- Security/Access Control – To support our third-party contractor and Reception Manager with day-to-day security provisions. To carry out regular audits of the CCTV and access control systems to ensure they are functioning as we require. To be a champion of security protocols.
- Maintenance and Cleaning BAU – to monitor and support the day-to-day maintenance of our sites, supporting the delivery of requests and reports of reactive incidents, reporting issues, ensuring quality assurance and delivery of SLA’s and KPI’s out within the contract.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Strong oral and written communication skills.
- Strong organisational skills.
- A very punctual and reliable individual.
- Able to demonstrate discretion when dealing with confidential information
- Excellent customer service skills.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Previous experience within a Facilities team environment would be beneficial.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-TM1
The Company
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
The Benefits
Private medical
Discounted health checks
Stakeholder pension contribution
Cycle to work scheme
Gym discounts
Purchase additional holiday
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