Supporter Care Lead
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
The Supporter Care Lead role is a varied and business critical role. You’ll be maintaining the day to day operations for first line support and will play a pivotal role in developing the team and the Supporter Experience Strategy. You’ll ensure we’re deepening relationships with supporters and exceeding their expectations.
The Supporter Care Team is at the very forefront of delivering front-line experiences and ensuring that every interaction with Parkinson’s UK is valued and matters.
What you’ll do:
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Work collaboratively with the Head of Supporter Experience and other Experience leads to support the creation of the Experience strategy
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Lead, motivate and support the team to achieve agreed objectives, ensuring SLAs are met and key projects are supported
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Provide expert insight into our audience data and use this information to measure success, improve processes, supporter experience and ultimately increase income and loyalty
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Oversight and responsibility for new Feedback case management system including onboarding of key business areas to increase volume and diversify sources of feedback
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Implement regular and robust feedback reports in order to gain insight, sharing learnings with leadership teams and the Fundraising Regulator
What you’ll bring:
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Strong leadership skills with the ability to inspire, motivate and develop others
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Proven experience of delivering effective customer service and supporter care
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Experience of working at a senior level, managing multiple stakeholders to manage and deliver projects and lead busy teams
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Ability to develop positive working relationships with a range of people internally and externally, as well as working collaboratively with strong negotiation and influencing skills
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Ability to work under own initiative without guidance, cope well under pressure and meet deadlines
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held from Monday 21 July, in person at our London Office.
What's it like to work for us?
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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