Team Leader

Salary £27,679 progressing to £30,755

Location Petersfield

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Service Overview

HCC social inclusion lot 3 provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.
Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
To be responsible for attendance management, performance management, quality assurance and any other staff related queries
To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding 
To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
To support your team where needed with their workload, and support a small caseload of clients 
To be involved in the recruitment of staff for your team
To ensure an effective and timely response to all safeguarding issues taking appropriate action
To collate data and generate reports where needed
To support clients and staff in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation

ADDITIONAL RESPONSIBILITIES

This role has line management responsibilities
This role has financial authorisation responsibilities
This role has on call responsibilities

ROLE REQUIREMENTS

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites
This role will require you to work with clients on a one-to-one basis
This role may require you to work nights and/or weekends when on call
This role will require you to lone work

ESSENTIAL CRITERIA

Experience of working in a residential or institutional or similar sector
Excellent communication skills, both verbal and written
Clear verbal and written English
Strong keyboard skills for data inputting
Strong working knowledge of Microsoft Outlook, Excel, and Word
Confident and assertive manner
Strong team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

Experience of working in a leadership role
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our vision

To be a safety net for people in tough times and the springboard to a brighter future.

Our mission

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Our values

Everyone matters
We know we’re stronger together
We do the right things, for the right reasons
We never give up

Our Gallery