Bank Café Assistant

Salary £23,809.50 per year pro rata at £12.21 per hour.

Location Kingfisher Cafe, Malton, North Yorkshire

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The role

Purpose:

Our café assistants will be dedicated to providing excellent hospitality to our customers as part of our mixed ability team, in our fast-paced café showing exceptional customer service, a good level of fitness to service our multiple areas and also enjoy developing barista skills for our exceptional coffee offering.

Locations & Travel

The role will be based at our Kingfisher Cafe, Malton, North Yorkshire, YO17 7LL. To be considered for the role, you must be able to reliably travel to our site.

Please note: there is no on-site parking at this location.

Duties & Responsibilities:

Be committed to a high standard of customer service and presentation.

Greet new customers appropriately, answer any queries and take an accurate record of their orders where appropriate.

Be a helpful and supportive team member, particularly to people on work experience or training placements in the restaurant.

Assemble customer orders always ensuring food hygiene and Health and Safety requirements are followed as well as correct presentation and portion control guidelines followed.

Provide table service to customers with their food, beverages and cutlery and checking that the customers are happy with their order before leaving the table.

Ensure correct procedures are followed in the handling of cash, cheques and electronic payment transactions.

Maintain a clean and smart appearance personally and with the café under the guidelines set by the Line Manager.

Undertake any duties that may be required for the effective operation of the café.

To assist in the kitchen with Pot Washing where required and ensuring all utensils, crockery and cutlery are clean and stored appropriately.

To assist in cleaning where required, utilising a ‘clean as you go’ philosophy following Food Hygiene and Health and Safety Requirements.

To show willing and flexibility covering additional shifts wherever possible.

General

To comply with the Trust’s Policies and Procedures, including Safeguarding, Equality & Diversity and Data Protection.

To comply with the statutory provisions of the Health and Safety at Work Act 1974.

Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.

To ensure that confidentiality is respected and maintained at all times.

To attend and participate in Team Meetings, 1-2-1 Supervision sessions and other meetings as required in line with the post.

To undertake any other duties which are consistent with this post, as directed by line management.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.

Person Specification:

Previous experience working in a food retail environment is preferred, but full training will be given. Food hygiene certificate level 2 (or willingness to train) is essential.
A working knowledge and respect for high quality produce, sourced from local suppliers and the ‘field to fork’ concept.
A willingness to learn systems and processes, including some internet-based systems such as online training and ordering.
Previous experience working with adults with learning disabilities, mental health issues or autism is desirable.
Excellent timekeeping.
Flexibility for shift cover and have weekend and school holiday availability.
Customer focussed
Supportive nature
Sociable
Good communicator
Dependable
Possess a ‘Can do’ attitude
Sense of humour and positive attitude
Pride in appearance  
Good numeracy and literacy skills and basic computer skills.
Able to work within a mixed ability team
Ability to carry out on-line learning modules for compliance within role

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.

We Reserve the right to close this vacancy early if we receive a sufficient number of applications.

The charity

Established in 1954, Camphill Village Trust is a charity that supports adults with learning disabilities, autism and mental health challenges. In our 70th year we honour our past, provide for the present and will lead the future.

Our focus on humanity and nature was inspired by our past and remains as key to the Trust’s ethos today. This is reflected in our focus on social and green care integration, valuing everyone’s contribution, enabling personal pathways to development, celebrating the changing seasons, and respecting the rhythm of natural life.

We operate in both rural and urban communities, building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues to play to our strengths.