Empowering
Inclusive
Committed

Domestic Abuse Navigator *women only

Location Hammersmith & Fulham
Salary £41,881 - £45,380 pa
Permanent/Full time/37.5 hours per week
Mergefield Title {Mergefield Value}

This is a Permanent, Full time vacancy that will close in {x} days at {xx:xx} BST.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are currently recruiting to one permanent role and one fixed-term/secondment ending 31 March 2026.

We have an exciting opportunity to join our team of Domestic Abuse Navigators who focus on supporting victim/survivors of domestic abuse.

The Domestic Abuse Navigators provide bespoke, through care case work to individuals who require specialist support to remain safe and sustain secure accommodation; and avoiding a return to abuse. 

In the Navigator role you will: 

  • Build and maintain productive relationships with internal and external stakeholders including local authorities, other homeless services and housing providers 
  • Maintain a case load of clients who are experiencing domestic abuse.  
  • Provide a client centred approach, offering support and advice to access health care for physical and/ or mental health conditions, work and training opportunities and the relevant support for other support needs  

In this role you will work across different locations to ensure support is provided to clients where it is needed: in local services, on the streets, local day centres, housing options and in people’s homes 

Core hours are, Monday – Friday (9am - 5pm), however, flexibility will be required, and the post-holder will be expected to work some evenings and bank holidays if required.

About you

This role requires a level of commitment and understanding, with a thorough understanding of professional sector-specific working practices, and the ability to work in a considered, trauma-informed and boundary-led manner. Excellent planning and organisational skills are required as you will be working autonomously: an ability to keep yourself safe is essential.  

In addition, you will;

  • Have an understanding of the issues faced by individuals experiencing multiple disadvantage, including homelessness and abuse and the difficulties they experience in accessing services, and will have the ability to empower people to make positive change in their lives.  
  • Foster positive relationships with individuals, sometimes in a relatively short space of time, and to maintain these relationships, regardless of the situation.
  • Be able to take the lead with clients’ cases to identify action plans with and for your clients, that you are then able to successfully articulate and influence partner agencies to adopt. 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

*For genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form. 

Closing date: 10am on 29 August 2025

Interview and assessments on: TBC

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. 

Below are some of our key focus areas to improve both our candidate and colleague experience:   

  • A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
  • Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
  • A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
  • Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
  • In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. 

Want to find out more? Click here to visit our Equality, Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. 

These include:

  • Agile working model for suitable roles.
  • Supportive flexitime and toil arrangements.
  • 28 days annual leave rising to 31 after five years’ service.
  • Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
  • Financial wellbeing platform offering loans, advances and saving options.
  • Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
  • Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
  • Cycle to Work scheme and interest free season ticket loans.
  • Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page. 

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.  

These include: 

  • Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
  • Steps into Management programme to support colleague progression.
  • Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. 

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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