General Income Recovery Officer (FTC until 31-Oct-2025)
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have a vacancy for an experienced General Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in North Somerset. We provide a full collection and debt recovery service on a range of debts across the Council. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and a passion for delivering high-quality service.
Key tasks and responsibilities:
- Debt Management: Manage a ledger of aged debts and proactively recover various debt types, ensuring timely progression of debts through their recovery cycles.
- Correspondence Handling: Deal with communications from debtors and third parties via post, email, and telephone and handle interactions with vulnerable clients and their representatives, i.e. executors of estates.
- Proactive Communication: Make proactive calls regarding payment and recovery of debts, recommending Direct Debits and/or arrangements, where appropriate.
- Debt Referrals: Refer cases to local support services, Debt Collectors (and review their returns) or recommend legal action to the Client where appropriate.
- Write-Offs: Make recommendations and prepare documentation for write-offs.
- Record Keeping: Record all recovery actions on IT systems like Agresso and ContrOCC.
- Compliance: Ensure all work complies with SLAs, regulatory, and audit requirements to support service delivery.
Essential Skills and Attributes:
- Debt Recovery/Credit Control Experience: Prior experience is crucial, particularly outbound call recovery.
- Fluent English: Proficiency in both written and spoken English.
- IT Skills: Competence in Microsoft Word, Outlook, and Excel.
- Telephony Skills: Proven ability to communicate effectively, especially with vulnerable debtors.
- Self-Management: Confidence and professionalism in all interactions.
- Self-Motivation: Ability to work towards targets by prioritizing and planning.
- Attention to Detail: Producing high-quality and accurate documentation.
- Flexibility and Adaptability: Being able to adjust in a changing environment.
- Team Collaboration: Work well with a team and a willingness to assist team members when needed.
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days