Applications & Systems Analyst

Drive Digital Efficiency. Enable Smarter Decision-Making.

Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We’re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match.

You’ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters.

This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton.

What You’ll Be Responsible For

• Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift.
• Conduct proof-of-concept studies for new solutions—evaluating third-party software, vendors, and services.
• Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation.
• Support project management efforts—monitoring schedules, tracking risks, escalating blockers, and coordinating across teams.
• Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs.
• Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements.
• Assess risk and provide mitigation options for proposed solutions.
• Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts.
• Be a trusted technical partner in workshops and planning sessions—bringing clarity, structure, and practical insight.
• Support IT governance processes and ensure proper change control and documentation.
• Out of hours support – this is on a rota basis.

What You’ll Already Have

• Degree in Computer Science, Information Systems, or a related discipline—or equivalent hands-on experience.
• 5+ years’ experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills.
• Proven track record in ERP implementation and support—ideally across multiple regions and compliance landscapes.
• Ability to translate business needs into effective technical solutions.
• Excellent communication skills across technical and non-technical audiences.
• Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments.
• A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation.
• Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.

Our Core Competencies

• Cultivates Innovation: You’re curious, creative, and always exploring new ways to improve.
• Active Learner: You invest in growing your own capability every step of the way.
• Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems.
• Plans and Aligns: You focus effort where it counts, with intent and purpose.

Leadership Competencies

• Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals.
• Ensures Accountability: You set the bar high—for yourself and for others.

Why Work For Us:

We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target.

We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.

The Benefits Bit:

• 33 days holiday (inclusive of Bank Holidays)
• Employee Assistance Programme
• Annual Incentive Plan Bonus Structure
• Life Assurance
• Health & Wellbeing Programme, including health cash plan and employee assistance
• Pension Plan
• High St Reward Scheme
• Refer a Friend Programme
• Free Parking
• Frequent Technology User Free Eye Care
• Flexible working model
• Employee Recognition Programme
• And as an employer who values you, you will be welcomed with open arms and supported to succeed.

Our Hiring Process:

1. You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams.
2. You will be invited to site for either a 1 or 2 stage process depending on the role.
3. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings.
4. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. 
5. If you haven’t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.

If you thrive at the intersection of technology, problem-solving, and business impact, we’d love to hear from you.

Apply now and help us shape smarter systems for a stronger future.