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Birthday Leave
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Client Relationship Manager

Salary Dependant on Experience
Location Based from home
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Strategic client centric role where you are empowered to become a business owner for your key client accounts. You have the autonomy to build trusted and lasting relationships that deliver success for Axil, the client and yourself.

Principal duties and responsibilities

Behave like a business owner – treat your clients accounts as if it was your business

Ability to upsell and grow client accounts according to their needs

Use and utilise a CRM system to record all your key account information

Immerse yourself into each account and build trusted and lasting relationships with the client to ensure contract retention

Be commercially aware as you will negotiate new terms, costs and support with debt recovery

Change management – what could we do differently to what the client has now? Work with internal departments to continuously drive improvements

Problem solving - find solutions to problems which arise for the customer

Data analysis – interpret the client information to inform strategic decision making

Offer a service which may not be the cheapest but will give the client the most value and sustainable outputs

Be ready to answer your clients’ questions and give reassurance and support throughout the contract

Experience Required

  • Proven experience in contract/customer management and negotiation
  • Strong analytical and problem-solving skills
  • Waste industry experience is essential
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple contracts simultaneously
  • Proficiency in contract management software and tools
  • Detail-oriented with strong organizational skills

Person Specification

  • Carisma
  • Lead conversations with confidence
  • Problem solving skills
  • Process driven
  • Commercially aware
  • Personable

Hours of Work

Monday to Friday, 37.5 hours per week (flexibility required)

Location

The main sites this role will cover are based in Oxford, Birmingham, Bognor and Swindon. Ideally, you would be based somewhere in the midlands/M40 corridor.

Package Details

  • Competitive salary
  • Bonus scheme
  • Car allowance

For more details of package offering please contact us directly.

We are a leading waste management company who specialise in recycling and total customer waste management.

Our mission is to be a trusted partner in waste prevention, guiding our customers to make informed, data-driven decisions.
We aim to set new industry standards and re-engineer waste to reduce environmental impact and cost.

Our staff are our most important asset. We pride ourselves in being a friendly, professional and supportive company that champions internal promotion and progression. We employ over 200 employees in a variety of positions across the UK.

Perkbox Rewards

Annual Pay Review

Above Statutory Holiday

Recognition Schemes

Training & Development

Discounted Health Plan

Birthday Leave

Enhanced Parental Scheme

Death in Service Scheme

INTEGRITY

TEAMWORK

PARTNERSHIP

ENVIRONMENTAL STEWARDSHIP

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