Compliance Administrator x2
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Office-based generally 08:30 – 16:30)
We have a fantastic opportunity for two Compliance Administrators to work collaboratively across a range of service areas; supporting and challenging service providers to ensure high quality services are delivered consistentley in accorandace with contractual requirements, accommodation is provided alongside care, support or supervision to help people live as independently as possible.
You will be part of the Compliance Team, who’s function it is to obtain and seek assurance that all statutory compliance requirements are met in relation to properties we utilise for our residents. Ensuring that all repairs received form support staff or residents are logged on systems and work orders raised, liaising with repairs and compliance contractors and internal staff on access issues (Key management), contractor queries and staff requests.
You’ll be involved in liaising with contractors, requesting and chasing for compliance documentation, works order completions, overdue jobs, invoices etc. Which are then checked and verified before being approved or escalated as required. As an integral part of any future property onboarding and current offboarding processes, making sure that all our properties remain compliant with all H&S legislation and government guidance.
Other responsibilities include:
· Ensuring Access processes are followed including issuing, recording and retaining appointment letters for any future legal action.
· Liaising with the Quality Assurance, Benefits and the Contract Performance Teams as required and dealing with enquiries from Bradford Council, Residents and staff in person, by telephone and email.
· Aiding the Property team with reporting requirements as required on current performance, striving to bring improvements as required.
· Supporting scheduling of inspector's calendars as required to meet their daily tasks.
About you
You will have...
· Experience of working with external stakeholders and building relationships with others
· Experience of administering and managing multiple contracts working with service providers and delivering positive performance
· Effective communication skills, both written and verbal
· The ability to deliver excellent customer service
· Have good numeracy and IT skills with experience of the Microsoft
· An understanding or experience of the supported housing sector
· The ability to write reports and deliver presentations to a targeted audience
· Experience of working within a team to deliver projects and meet deadlines
· A clear understanding of the risks associated with managing a portfolio of properties
What we can offer in return:
· Company pension scheme
· Life assurance (four times salary)
· Private medical insurance
· Salary exchange for an electric car (dependent on eligibility)
· Other leave – bereavement leave, life events, emergency days, birthday (if it - falls on a weekday)
· Christmas office closedown days
· Employee reward portal
· Employee referral scheme
· Enhanced maternity / paternity pay
· Mileage allowance
· Employee assistance programme
Inclusive Culture:
We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.
INDLOW
About us
At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.
We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.
Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.
Our benefits
Pension
Health plan
Life assurance
Electric vehicle scheme
Cycle to work scheme
Workplace discounts
Life event leave
Emergency leave
Paternity leave
Maternity and adoption leave
Bereavement leave
Birthday leave
Our approach
A new way forward
We’ve overhauled the old, inefficient, and frustratingly slow ways of doing things to ease the experience of property provision and support for everyone involved.
If there’s a better way, we’ll find it. We have already developed and successfully implemented ground-breaking models that are challenging tired conventions and setting a new, higher benchmark for social housing and emergency accommodation.
A customised approach
Every situation comes with its own unique set of circumstances, so there is no single approach to social housing. The concept is built around a flexible and personalised approach so we can adapt our support as and when required.
We communicate openly and make it easy to get in touch with us, which in turn forges strong partnerships with our providers and local authorities.
Our principles
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