Risk Innovation & Remediation Senior Associate

Job Title: Risk Innovation & Remediation Senior Officer

Contract Type: Permanent

Location: Chatham, Petersfield, London, Bradford

Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to ‘give back’ to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

Are you ready to take ownership of complex risk events and drive meaningful remediation across the business? This is a high-impact role for someone who thrives on solving complex problems, collaborating across departments, and ensuring that risk events are resolved effectively, efficiently, and in the best interests of our customers.

You and Your Team:

As a Risk Innovation and Remediation Senior Officer you will be reporting to the Risk Innovation & Remediation Manager.

You’ll support the full end-to-end oversight and management of risk events that require remediation. This includes working closely with risk owners, business SMEs as well as technical and operational teams to identify the root cause of risk events, implement necessary controls, design processes and develop a remediation strategy to ensure timely and effective resolution within the designated six-month period from risk event identification.

In your day-to-day role, as a Risk Innovation & Remediation Senior Officer you will:

• Lead Risk Remediation: Manage the full lifecycle of remediation—from root cause analysis to solution design and remediation delivery—ensuring resolution within a six-month timeframe.
• Collaborate Across Teams: Work closely with risk owners, SMEs, product, operations, and technical teams to understand the scope of risk events and implement effective solutions.
• Drive Change: Coordinate with Operations Strategy to raise change cards, identify impacted customers, and design remediation strategies that are robust and customer-focused.
• Governance & Reporting: Maintain governance structures, contribute to executive-level KPI reporting, and escalate critical issues to the COO Risk Committee as needed.
• Sprint Planning & Delivery: Break down remediation tasks into manageable components and support cross-functional teams in meeting delivery targets.
• Riskonnect & Cost Oversight: Maintain accurate tracking of remediation actions in Riskonnect and support financial reporting and cost provision management.
• Control Frameworks: Ensure all remediation activity aligns with internal control frameworks and complies with RCSA and risk management standards.

What will make you stand out?

• Experience in risk management, remediation, or process improvement within financial services.
• Excellent stakeholder management skills, including experience working with senior leaders and cross-functional teams.
• Proficiency in Microsoft Excel and other Office tools; knowledge of Riskonnect is a plus.
• Strong analytical and problem-solving skills, with the ability to translate complex issues into actionable solutions.
• A collaborative mindset and a passion for delivering fair customer outcomes.

Why Apply?

• Be part of a team that plays a critical role in protecting customers and strengthening risk controls.
• Gain exposure to executive-level governance and strategic remediation planning.
• Contribute to a culture of transparency, accountability, and continuous improvement.

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.

We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at careers@vanquis.com