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in X daysThis is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering a high-quality service? We are excited to recruit for 6 proactive and professional Site Solutions Coordinator’s to join our Site Solutions team.
What's in it for you!
More about the role
The Customer Solutions team forms the vital first connection with our customers, setting the tone for the service they can expect. Our role goes beyond simply handling enquiries — we listen carefully, offer tailored advice, and shape the right solutions from the very first interaction. Whether it’s a straightforward hire or a complex, multi-product requirement, we ensure every customer receives exactly what they need, delivered to the highest standards.
As our Site Solutions Coordinator you will be the first point of contact for all site-based customer enquiries, ensuring every interaction is handled with accuracy, and professionalism. You will be responsible for managing incoming calls, emails, and digital enquiries, offering expert guidance on suitable products and services, and accurately processing hires, off-hires, and amendments. With a consultative approach, you will identify opportunities to add value to each order and help build strong, lasting relationships with regular site contacts. You will also monitor customer satisfaction, escalate service challenges early, and ensure all transactions are completed to the highest standard.
About You!
We understand that becoming an expert takes time — it’s a journey, not a quick fix. That’s why we’re fully committed to supporting your growth, both personally and professionally, every step of the way.
Our Investment in Your Development
To build a high-performing, customer-focused team, we’re launching a comprehensive programme of role-specific training. This structured development plan is designed to strengthen your skills, expand your expertise, and support your ongoing growth — all carefully aligned with the responsibilities and expectations of your role.
Its a really exciting time to join Nixon Hire, so if you think you have the skills and experience to hit the ground running, we would love to hear from you!
Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.
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The Benefits
25 Days Holiday plus Bank Holidays
Enhanced Workplace Pension
Life Assurance
Employee Assistance Programme
Reward and Recognition Programme
Milestone Birthday – Extra Day Off
MyActiveDiscounts - Discounted Gym, Fitness and Travel
Charity Match Funding
The Values
We invest in our people and implement processes to allow us to deliver first class service to our customers.
We ensure our products are always the best the marketplace has to offer and meet our customers' changing needs.
For over 57 years Nixon Hire have embraced change, invested in technology and pioneered products which benefit our customers and the environment.
The Benefits
Competitive Salary
25 Days Holiday Plus Bank Holidays
Profit Share Scheme
Employee Assistance Programme
Enhanced Workplace Pension
Life Assurance
The Values
We invest in our people and implement processes to allow us to deliver first class service to our customers.
We ensure our products are always the best the marketplace has to offer and meet our customers' changing needs.
For over 57 years Nixon Hire have embraced change, invested in technology and pioneered products which benefit our customers and the environment.
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