This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Reporting to the Regional Director, The Customer Service Delivery Manager is responsible for ensuring the highest quality of all deliveries, installations and services. This role involves leading the team to achieve Operational Excellence and consistently meet or exceed customer service levels.
What's in it for you!
Attractive Bonus Scheme
Company Car
25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
Enhanced Company Pension Scheme
Life Assurance Scheme
Colleague Benefits!
Employee Assistance Program
High Street Discount Vouchers
Discounted Gym Membership
Health & Wellbeing Discount Vouchers
Cycle to Work & Home & Tech Scheme Benefits
Milestone Birthdays Additional leave
Work Anniversary Bonus’s
Refer a Friend Scheme
About You!
You should have strong leadership skills, a keen understanding of customer service principles, and a track record of driving performance improvements.
You should have experience of managing a team, maximising operational excellence and surpassing key performance indicators (KPIs)
You should have strong IT skills
A full driving license is required
Desirable
Experience working in the equipment rental market is desirable but not essential.
About the Role!
Delivering exceptional communication to customers to enhance customer satisfaction, and cultivate strong relationships with customers.
Oversee the delivery of high-quality products and services to all customers.
Ensuring that all customer site installations are managed, installed, and signed off in strict adherence to company Operational Excellence, from Depot to Delivery process.
Overseeing the depot's Profit & Loss performance by controlling costs within budget and ensuring the profitable execution of all product and service deliveries.
Overseeing all depot transport activities.
Overseeing the management of the depot, you will lead and inspire the team, driving efficiency and innovation in daily operations.
Ensure the depot and the team adheres to health and safety legislation and company policies.
Conduct regular safety inspections and promptly address any identified safety issues.
Create a positive & motivated work environment by training, motivating, and developing your team members to achieve exceptional results and supports employee wellbeing.
Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.
INDMED
The Company
Nixon Hire is a leading provider of site accommodation, welfare facilities, plant, portable toilets and solar solutions to hire.
Our vision is to provide outstanding service from exceptional people to ensure we are always first choice.
The Benefits
25 Days Holiday plus Bank Holidays
Enhanced Workplace Pension
Life Assurance
Employee Assistance Programme
Reward and Recognition Programme
Milestone Birthday – Extra Day Off
MyActiveDiscounts - Discounted Gym, Fitness and Travel
Charity Match Funding
The Values
Providing Outstanding Customer Service
We invest in our people and implement processes to allow us to deliver first class service to our customers.
Offering Products Customers Value
We ensure our products are always the best the marketplace has to offer and meet our customers' changing needs.
Being An Industry Leader In Innovation
For over 57 years Nixon Hire have embraced change, invested in technology and pioneered products which benefit our customers and the environment.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
John Nixon LtdPrivacy Statement
The following explains how we John Nixon Ltd (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) John Nixon Ltd is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
John Nixon Ltd can exercise the right to update this policy as and when required.
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