Customer Service Advisor

Salary £25,429

Location Llanelli, SA14

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join Sonex Financial (Llaneli, SA14) –– Make a Real Difference

At Sonex Financial, we’re proud to be a leading specialist in vulnerability services, supporting individuals who are in arrears. Our mission is to provide bespoke, industry-leading solutions that help vulnerable customers regain control of their finances and avoid escalating financial difficulty.

We’re a supportive and friendly team, and we’re looking for compassionate individuals who want to make a meaningful impact.

What We’re Offering

Salary: £25,429 with up to 25% monthly bonus (£6,357)
Holiday Allowance: 33 days (including public holidays), rising to 36 with service.
Recognition Schemes: Internal awards with financial incentives.
PerkBox Membership: Access to discounts and wellbeing tools.
Work-Based Pension scheme.
Social Events: Summer and Christmas parties, plus regular team socials.
Overtime Opportunities available.
Refer a Friend Scheme with rewards.
Ongoing Training & Career Progression in a supportive environment.

About the Role

You’ll play a vital role in guiding customers through financial hardship, ensuring they receive the right support at the right time.

Key Responsibilities:

Engage with customers experiencing financial difficulty, offering empathetic, tailored solutions.
Identify vulnerable customers early and ensure they receive appropriate support.
Deliver a specialist collections service focused on fairness and long-term sustainability.
Build positive relationships and support customers toward financial stability.
Handle customer queries with professionalism, empathy, and efficiency.
Complete up to six weeks of comprehensive training to ensure you're fully prepared and confident in your role.

Experience:

Previous customer service experience not required.
Willingness to learn and a passion for helping others are more important.

Key Qualities:

Strong communication: Clear, professional, and effective with both verbal and written communication.
Empathy and reliability: Able to navigate emotional or sensitive conversations while remaining supportive and composed.
Attention to detail: Accurate, focused, and able to manage multiple priorities efficiently.
Customer-first mindset: Actively works to understand customer needs and resolve issues with positive, solution-focused energy.

If you're compassionate, a great communicator, and eager to help people in meaningful ways, we’d love to hear from you.

Apply today and be part of a team that makes a difference.

If you’re looking for a role where you can make a meaningful impact while developing your career, apply today!

Due to the nature of our business, all offers of employment are subject to Lantern’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.

The Company

Sonex Financial is part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession!

Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector.

We partner with a number of the big energy and utility providers, helping their customers, experiencing financial and vulnerability, find the right solution based on their personal circumstances.

The Benefits