Regional Partnership Manager
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting opportunity for a Regional Partnership Manager to join our team on a 6 Month Fixed-Term Contract. As Regional Partnership Manager you’ll have full ownership of the Delivery Units & Contractor function within a defined region aligned to the operation. You will deliver successful performance and excellent customer and client experience in the final mile through operational effectiveness, quality, cost, service, and standards of the Delivery Unit Operation and in the Contractor management. This is a management role requiring significant initiative and the ability to influence the behaviours of others. You will be expected to travel to various locations and be present, visible, and impactful in the operations you are working on to improve and service standards and performance.
Interested? Take a look at the below to understand what you'll be doing:
- Ensure the Delivery unit offers both internal and external customers the highest levels of customer service throughout the sortation process. (e.g., Delivery Teams & Couriers)
- Delivery unit performance including scanning, Next Day to courier fails, damages and claims, productivity, Health and safety, enquiries and engagement of people.
- To utilise performance insight from the Operational Performance Team to own the DU & Contractor operation and use this MI Insight to make key operational changes that improve customer and client satisfaction.
- Issuing Improvement notices to Business Partners where standards fall short of expectations as per policy, working with the Legal Team to minimise risk.
- Working with Loss Prevention to ensure the Delivery Units are operating in a secure manner and opportunities to decrease loss, claims and damage are maximised, in line with target KPIs.
- Working with the Health & Safety Team to ensure that Delivery Units are working compliantly with H&S regulations and drive continuous improvement across the region.
- Fully accountable for the Contractor performance assigned to you, including scanning, ND courier fails, damages and claims, productivity, enquires and engagement of people.
- Identify issues and pro-actively offer solutions to improve contractor performance, to include implementation of action/improvement plans where required.
- Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with Area Partnership Manager to address challenges, variances, or risk.
To be successful in this role you will require the following…
- Current UK Driving licence
- Ability to work 5 over 7, including various shift patterns
- Knowledge of self-employed courier model
- Previous experience of working in a customer focussed industry in a fast-paced operational role
- Previous experience of making commercially viable decisions
- Problem solving and planning effective contingencies and solutions.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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