Operations Manager (Mental Health) - Registered Services

Salary £50,087 per annum (full time equivalent), £40,070 per annum pro rata for 30 hours per week

Location Birmingham

The Vacancy

Permanent

30 Hours per week

Founded in 1962, our organisation is a registered charity and company limited by guarantee, affiliated with Mind. Our board of trustees ensures we meet our charitable aims, supported by a dedicated team of well-trained staff.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with.

We provide individualised, person-centred services that help people lead fulfilling lives and reach their full potential. Known for our high-quality support, we play a key role in Birmingham's mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

We are seeking an experienced and passionate Operations Manager – Registered Services to join our leadership team. You will be one of a team of four Operations Managers who oversee all front-line services at Birmingham Mind.

Line managed by the Deputy Director of Operations, this role is strategically important to our delivery of recovery-based services within Birmingham’s mental health system.

Key Responsibilities will include:

· Work with the Director of Operations, Deputy Director of Operations, and other Operations Managers to co-create and deliver the operations development plan

· Line manage the service managers responsible for each area and support other team members as appropriate.

· Ensure services are delivered in line with Birmingham Mind’s strategic vision and values.

· Ensure that the service(s) is being delivered in line with commissioning requirements, service user wishes and in line with local and national policy and best practice.

· Flexibility to occasionally work outside of usual hours.

· Take part in Birmingham Mind’s senior on call rota.

The Successful Candidate will have:

· Experience of working in a CQC regulated service.

· Good working knowledge of relevant mental health and housing legislation and how it applies to service delivery.

· Knowledge of and commitment to the Recovery model of mental health support

· Experience of mental ill health, either personally or professionally

· Good working knowledge of safeguarding and able to deal effectively with safeguarding issues

· Familiar with good practice in data protection and able to support managers and staff to comply with any requirements

Staff benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, a cycle to work scheme, and a comprehensive training programme.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

How To Apply:

For an informal and confidential discussion about the role, please contact Ruth Coates, Deputy Director of Operations, Ruthcoates@birminghammind.org

Closing date for applications is Sunday 18th January 2026

Interviews will commence on Friday 30th January 2026

The Company

Founded in 1962, we are a Registered Charity and Company Limited by Guarantee, proudly affiliated with Mind. Our long history reflects our ongoing commitment to supporting people experiencing poor mental health, and you can explore this journey in our A History of Birmingham Mind booklet.

At the heart of everything we do are our people-centred, individualised services. We believe passionately that everyone deserves a life that is meaningful, fulfilling, and allows them to reach their full potential.

Collaboration is central to our approach. We work closely with the NHS, local organisations, communities, and partners to deliver services that make a real difference, while actively challenging the stigma that surrounds mental health.

Joining our team means becoming part of a supportive, values-driven organisation where your work directly impacts lives and helps create a more inclusive, understanding community.

Check out our Visions and Values page on our website.