Great pension
Generous holiday
Learning and Development

Housing Officer

Salary £33,368 per annum plus additonal benefits
Location Home-based with regular travel
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a 37 hours per week, Permanent vacancy that will close in {x} days at {xx:xx} BST.

The role

Housing Officer – Customer Experience and Home Services (Vale)   

  • £33,368 per annum plus additional benefits. 
  • 37 hours per week (Mon-Fri)   
  • Home-based with the expectation of regular travel to various sites within our Dorset region. You may be asked to travel to other areas to support our customers and colleagues, and expectations are that you will spend 1 day a week in the office (DT1 2PJ)
  • Permanent role. 
  • Closing date for applications:  16.02.26 (Midday)

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.  

The role & what you take care of:   

An exciting opportunity has arisen in our Customer Experience team for an innovative and enthusiastic housing professional to become part of a team of dedicated housing specialists providing high quality services. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional.   

Duties will include, but are not limited to:   

  • You will manage a specific geographical area in Dorset, delivering a comprehensive and customer focused housing management service.  
  • Please consider location when applying, we recommend that you reside no more than 1 hour commute from Dorchester. 
  •  A full role profile is attached to this advert. 

What you need to be successful:   

  • Applicants will preferably need a minimum of one year’s proven experience in housing management and be able to demonstrate innovative problem-solving and negotiation abilities. A true commitment to delivering outstanding customer service is essential alongside excellent communication skills and experience of working with customers in challenging / demanding settings. 
  • You will have experience of dealing with complex cases such as property condition, hoarding, estate management, nuisance, and mutual exchanges.  
  • This is both a challenging and rewarding position requiring a robust yet emphatic approach. You will be a highly motivated and driven individual, committed to delivering high quality housing services.   
  • You must be able to travel independently to and from Magna sites on a regular basis – Access to a vehicle and a full driving license is essential.  

This post is subject to a basic level DBS check. (Disclosure and Barring Service)    

Applicants with transferable qualities are encouraged to apply.  

Magna Benefits:  

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.   

We offer:   

  • Company sick pay   
  • Pension matched up to 8%.      
  • Learning and Development.     
  • Mileage and Agile working  
  • Paid day a year to volunteer.     
  • Wellbeing Portal and Colleague Voice.   
  • Rental / Stamp Duty Loan and Credit Union.  
  • Employee assistance & Health Care Cash Plan. 
  • Discounts on entertainment, high street shops and grocery shopping.  
  • Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years. 

Our full range of benefit details can be viewed on our website under each vacancy.       

For an informal discussion about this post, please contact:   Dani Davies – Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936     

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.    

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.  

About us

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clicking here.

Our benefits

Generous holiday

This means the safety of our colleagues our customers is always our main priority.

Competitive pension

This is our mindset and our team approach to putting customers at the heart of all we do.

Wellbeing support

This is about how we treat each other and how we go about our business.

Healthcare cash plan

This is about how we all take responsibility for all our actions every day.

Learning and development

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.

Colleague voice

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. ​

For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.

Always safe

This means the safety of our colleagues and our customers is always our main priority.

All about customers

This is our mindset and our team approach to putting customers at the heart of all we do.

Be kind

This is about how we treat each other and how we go about our business.

Own it

This is about how we all take responsibility for all our actions every day.

One team

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. ​

Be curious

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries

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