Contracts Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re looking for an experienced and proactive Contract Manager to join our Property directorate. This is a key role in ensuring we receive high‑quality, value‑for‑money services from our contractors across responsive repairs, voids, planned works and wider asset management activity.
You’ll support strong supplier relationships, consistent contract performance and positive customer outcomes — contributing to safe, well‑managed homes and high standards across our communities.
What you’ll be doing
- Leading contract monitoring arrangements, ensuring reviews, checks and reporting are completed accurately and on time.
- Tracking contractor performance against KPIs, addressing issues quickly and supporting consistent service delivery.
- Using financial, activity and performance data to support decision‑making and business planning.
- Managing non‑compliance and performance concerns, issuing improvement actions where required.
- Responding to customer enquiries and service failures, resolving issues and ensuring learning informs future delivery.
- Carrying out site visits, inspections and quality checks to confirm work meets required standards.
- Overseeing Health & Safety responsibilities, including reviewing RAMS, monitoring CDM duties and undertaking safety inspections.
- Maintaining accurate documentation, registers and baselines to support good governance.
- Building productive working relationships with contractors and internal teams, supporting collaborative problem‑solving and continuous improvement.
What we’re looking for
- Strong experience in contract management, ideally within social housing, public sector or local authority environments.
- Knowledge of performance monitoring, compliance, audits and measurable KPIs.
- Strong commercial awareness and ability to support commissioning, pricing and value‑for‑money activity.
- Excellent communication and influencing skills, able to build trust with contractors and colleagues.
- Ability to interpret technical and financial data clearly and accurately.
- Effective planning, prioritisation and organisational skills, with a practical, solutions‑focused mindset.
- A commitment to customer service, inclusive practice and positive partnership working.
- Degree or relevant professional qualification desirable; CIOB or RICS also beneficial.
- Full UK driving licence required.
Application Deadline - Sunday 22nd February
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
*Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
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