Neighbourhood Services Supervisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join Us as a Neighbourhood Services Supervisor!
Ocean Housing – Putting People at the Heart of Homes
Are you passionate about making a real difference in local communities? Do you thrive when leading and supporting others? At Ocean Housing, you’ll be part of a team that believes affordable housing is about people as much as places, ensuring our residents feel safe, supported and proud of where they live.
We’re looking for a Neighbourhood Services Supervisor to inspire and guide a dedicated team of Neighbourhood Services Officers, helping us maintain high‑quality tenancy management and exceptional customer experience across our communities.
🌈 Why Ocean Housing?
At Ocean, our values drive everything we do. We are:
- Honest, enthusiastic and always positive
- Passionate about customer service
- Committed to quality and value
- Innovative, ambitious and brave for the future
You’ll join an organisation that has invested millions into Cornwall’s communities, helped tackle the local housing shortage, and continues to put residents and staff at the heart of its mission.
🌟 About the Role
As our Neighbourhood Services Supervisor, you will:
- Lead, motivate and support a team of 4–5 Neighbourhood Services Officers.
- Provide expert guidance, coaching and professional support.
- Ensure your team delivers a warm, empathetic, consistent and high-quality service to tenants.
- Build strong relationships with tenants, partners and local stakeholders.
- Promote innovation, new technology and service improvements.
- Model our values and behaviours in everything you do.
- Contribute to Ocean Housing’s wider mission and corporate goals.
💙 What We’re Looking For
You’ll be a great match if you are:
- An encouraging and confident team leader
- Skilled in building rapport and delivering excellent customer service
- Calm, thoughtful and solution-focused in challenging situations
- Organised, thorough and motivated to help your team shine
- Experienced in tenancy or housing management (desirable), or able to bring relevant transferable skills
- Passionate about making a difference in your community
🎓 Education & Qualifications
- A Level or equivalent Level 3 qualification is essential
💼 Knowledge & Experience
- Experience supervising staff and building effective teams
- Knowledge/experience of managing residential tenancies
- Strong problem-solving and decision‑making skills
- Resilience and ability to remain calm under pressure and manage conflict confidently
- Experience delivering excellent customer service and building effective relationships
🚗 Other Requirements
- Ability to travel independently to various locations as required
🌍 Be Part of Something Bigger
At Ocean Housing, you will be part of a friendly, community-focused organisation with a strong mission—to be an innovative provider of quality homes, with residents and staff at the heart of Ocean and Ocean at the heart of the community.
✨ Our Benefits Include ✨
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
📅 Key Dates:
- Closing Date: Sunday 1st March 2026 (Midnight)
- 1st Interviews to be held on: Tuesday 10th March 2026 (Face to Face)
🚀 Apply Today!
Bring your passion, leadership and commitment to Ocean Housing—
where your work helps turn houses into homes.
Please note: We may close this vacancy early if we receive sufficient applications, so don’t delay—apply today!
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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