This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Associate IT Service Delivery Manager
Salary: £33,500 – £37,000
Location: Morley / Hybrid
Contract: Full‑time
Reporting to: Senior Service Delivery Manager
Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required.
Are you an enthusiastic IT professional looking to take the next step in your Service Delivery career?
Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast‑paced, rapidly evolving organisation.
This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high‑performing IT services that keep Evri moving.
About the Role
As an Associate IT Service Delivery Manager, you’ll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You’ll ensure that services are reliable, well‑documented, and continuously improving, while gaining exposure to service transition, change, incident, and problem management.
What you’ll be doing
What we’re looking for
Qualifications
Knowledge & Experience
Technical & People Skills
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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