Bonus schemes
Career progression
Discounts on Evri products

Associate Service Delivery Manager

Vacancy Salary £33,500-£37,000
Vacancy Location Morley / Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Associate IT Service Delivery Manager

Salary: £33,500 – £37,000
Location: Morley / Hybrid
Contract: Full‑time
Reporting to: Senior Service Delivery Manager
Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required.

Are you an enthusiastic IT professional looking to take the next step in your Service Delivery career?

Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast‑paced, rapidly evolving organisation.

This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high‑performing IT services that keep Evri moving.


About the Role

As an Associate IT Service Delivery Manager, you’ll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You’ll ensure that services are reliable, well‑documented, and continuously improving, while gaining exposure to service transition, change, incident, and problem management.


What you’ll be doing

  • Managing assigned IT services, internal IT functions, and vendors in line with ITIL best practice.
  • Supporting Service Design and Transition activities, reviewing Service Impact Assessments, and maintaining the IT Service Portfolio.
  • Monitoring and reviewing day‑to‑day vendor performance.
  • Holding regular service reviews with stakeholders and suppliers to drive improvements.
  • Creating service and performance reporting packs for operational and IT audiences.
  • Contributing to Incident, Problem, and Risk Management processes with operational insights.
  • Managing high‑priority escalations directly or via the Incident Management team.
  • Attending CAB meetings and communicating change impacts to stakeholders.
  • Delivering small service improvement projects within your assigned business area.
  • Identifying opportunities for cost savings across your IT services.

What we’re looking for

Qualifications

  • Degree‑level education or equivalent experience.
  • ITIL 4 or ITIL V3 Foundation (ITIL 4 Practitioner in Supplier Management desirable).

Knowledge & Experience

  • 3+ years in IT roles.
  • 1+ year in Service Delivery roles.
  • Background in technical IT roles (applications/hardware lifecycle) desirable.
  • Experience in operational logistics is a plus.
  • Strong understanding of ITIL and project management processes.

Technical & People Skills

  • Excellent relationship and stakeholder management.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office.
  • Confident Jira user.
  • Experience working within an ITIL best‑practice environment.
  • Understanding of application and hardware life cycles.
  • Awareness of project management life cycles.
  • Full UK driving licence (regular travel essential).

 

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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