Repairs Scheduler

We’re looking for an organised and customer‑focused Repairs Scheduler to join our Wythenshawe Works team. This role plays a key part in helping us deliver a smooth and efficient repairs service by coordinating appointments, supporting colleagues and ensuring customers receive timely, accurate updates. It’s a great opportunity for someone who enjoys balancing detail with fast‑paced problem‑solving and takes pride in supporting excellent service delivery.

This is a part‑time role (18.75 hours per week, worked over 5 days).

What you’ll be doing

• Providing efficient office administration, managing data, maintaining systems and producing correspondence and purchase orders.
• Acting as a friendly and reliable first point of contact for internal and external customers, offering progress updates and helping resolve enquiries.
• Handling customer complaints professionally, ensuring issues are resolved promptly and positively.
• Liaising with internal teams and contractors to confirm availability, access and appointment details, supporting smooth day‑to‑day operations.
• Organising and scheduling repairs to maximise productivity, meet service targets and support effective resource planning.
• Supporting timely turnaround of empty homes through clear coordination and scheduling.
• Monitoring work progress, updating records and keeping financial and performance information accurate for reporting and improvement.
• Spotting and resolving scheduling clashes or disruptions, ensuring continuity of service.
• Supporting compliance with policies, health and safety requirements and wider regulatory expectations.
• Contributing to continuous improvement activities and transformation initiatives within Wythenshawe Works.

What we’re looking for

• BTEC General, NVQ2 or equivalent qualifications.
• Experience in office administration, including scheduling, prioritising workloads and meeting deadlines.
• Confident in using spreadsheets, filing systems and IT systems linked to housing maintenance and asset management.
• Excellent written and verbal communication skills, with the ability to handle sensitive enquiries professionally.
• Strong numeracy, accuracy and organisational skills.
• Ability to work well under pressure, juggle multiple tasks and stay calm and structured in busy periods.
• A proactive, solution‑focused approach to problem‑solving.
• Able to work both independently and as a supportive team member.
• Empathy, patience and a commitment to delivering excellent customer service and continuous improvement.

Why this role matters

As a Repairs Scheduler, you help ensure repairs are completed efficiently, customers feel informed and supported, and colleagues have the information they need to deliver quality services. Your work directly contributes to safe, comfortable homes and a better experience for our residents — all while supporting a collaborative, values‑led working culture.

Application Deadline: Sunday 8th March 2026

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices.  A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. 

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.