Property Services Administrator (Energy Improvement)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join Us as a Property Services Administrator (Energy)
Are you an organised, people-focused communicator who’s passionate about delivering excellent customer service? Do you enjoy making a positive difference and being part of meaningful, environmentally focused projects? If so, this could be the perfect opportunity for you.
🌱 Make a real impact for customers, communities, and energy efficiency 🌱
Location: St Austell, Cornwall (Head Office)
Contract type: Fixed Term – 6 months
Department: Property Services (Energy)
Hours: 37 Hours per week
Salary: £24,242 per annum
We’re looking for a Property Services Administrator (Energy) to join our Property Services team on a fixed-term contract, supporting the delivery of important energy‑efficiency improvement works across our homes.
💡 What You’ll Be Doing
As a key contact for our customers, you’ll help ensure they feel informed, supported and valued throughout their energy improvement journey. You will:
✨ Be the first point of contact for customer queries — via phone, email, letters, and in person.
✨ Keep customers updated about planned energy improvement works and support them throughout the process.
✨ Update internal systems with clear, accurate information.
✨ Liaise closely with colleagues, contractors and external partners to ensure works progress smoothly.
✨ Raise Purchase and Works Orders when required, following financial procedures.
✨ Gather and upload essential documentation to support compliance and safe delivery of works.
✨ Carry out post‑installation customer satisfaction surveys — by phone, online and occasionally in customers’ homes.
✨ Help compile information needed to claim grant funding for completed works.
Your work will directly contribute to improving energy efficiency in homes and ensuring customers receive the best possible experience.
🌱 What You’ll Bring
We’re looking for someone who is:
✔ Warm, positive and confident when dealing with people
✔ Highly organised with great attention to detail
✔ Skilled at prioritising tasks and working to deadlines
✔ Comfortable using IT systems and Office applications (particularly Word & Excel)
✔ A clear, empathetic communicator with strong written and verbal skills
✔ Experienced in administration and accurate data entry
✔ Motivated to learn, grow and contribute to team success
Bonus points if you have:
• Experience in social housing
• Knowledge of customer engagement, minute taking, or coordinating projects
• An ECDL/equivalent qualification or A‑Level/Level 3 education
🌍 Why Join Us?
You’ll play an important part in improving the comfort, efficiency and sustainability of customers’ homes. This role is perfect for someone who:
- Enjoys varied, meaningful work
- Wants to develop new skills in customer care, energy improvement processes and administration
- Values teamwork, inclusivity and making a positive impact
- Thrives in a supportive environment committed to doing good for people and the plane
🌟 What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
- 27 days holiday + bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
📅 Key Dates:
- Closing Date: Sunday 15th March at Midnight
- Interview Date: Thursday 26th March (face to face, Stennack House, St Austell)
👉 Ready to Apply?
If you're enthusiastic, organised and passionate about delivering excellent customer service, we’d love to hear from you.
Apply today and help us create warmer, more efficient homes for our customers.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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