Customer Service Executive
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About this Role
As a Customer Service Executive within our Truck and Trailer division, you will play a key role in delivering a high-quality rental service through effective fleet and branch operations. This role is hands-on, combining customer interaction, vehicle inspections, and operational coordination to ensure our fleet remains compliant, roadworthy, and ready for hire.
- Conduct detailed vehicle check-in and check-out inspections to accurately record condition and identify damage.
- Manage fleet readiness, ensuring all vehicles are clean, compliant, and fit for hire at all times.
- Liaise with internal departments and external repair agents to minimise downtime and maintain service levels.
- Handle customer communication professionally, including damage notifications and recharge authorisations.
- Support branch operations including rental agreements, invoicing, and general administrative duties.
About You
You will be a proactive and organised individual with a strong customer service mindset and the confidence to handle both operational and customer-facing responsibilities.
- Full, valid UK driving licence is essential.
- Experience in a customer service or similar operational environment.
- Strong communication skills with the ability to balance firmness and diplomacy.
- Comfortable using Microsoft Office (Word, Excel, Outlook)
- An interest or background in transport, fleet, or asset rental is advantageous.
We welcome applicants from all backgrounds, and if you’re passionate about delivering great service, even if you don’t meet every requirement, we encourage you to apply.
About Us
We are a leading provider in the asset rental industry, specialising in truck and trailer solutions that support businesses across the UK. Our success is built on strong customer relationships, high-quality assets, and a commitment to operational excellence.
- Part of a well-established and growing organisation with a strong market reputation.
- Operate within a fast-paced, hands-on transport and logistics environment.
- Focus on long-term customer partnerships and high service standards.
- Invest in our fleet, infrastructure, and people to drive continuous improvement.
About Your Future
This is an opportunity to develop a long-term career within a stable and growing business, where your contribution has a direct impact on customer satisfaction and operational success. You will gain exposure to multiple areas of the business, building valuable skills in fleet management, customer service, and operations.
- Opportunities to develop within branch operations and wider business functions.
- Gain hands-on experience in fleet management and transport operations.
- Work in an environment that values initiative, responsibility, and teamwork.
- Be part of a company investing in future growth and innovation.
We are committed to creating an inclusive workplace and are proud to be an equal opportunities employer. We welcome applications from all individuals regardless of background, and we actively encourage diversity within our teams.
People are our greatest asset, and we are always looking for individuals who want to grow, contribute, and be part of something bigger. If you’re ready to take the next step in your career, we’d love to hear from you.
The Company
Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now, the team is rapidly expanding and they’re looking for passionate people with an eye for career progression and development.
The Benefits
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