Debt Recovery Officer (NDR)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Opportunity:
Do you have experience in debt recovery, revenues, or a related service and want a role where you can deepen your expertise, broaden your exposure, and make a real contribution?
Liberata is looking for a Debt Recovery Officer to join our Hounslow NDR Incentives team. This is an opportunity to work across the full debt recovery cycle within a fast-paced, high-accountability environment, supporting the effective recovery of outstanding debt while delivering a professional and responsive service.
This role offers valuable exposure to a wide range of recovery activities, from validating debts and managing accounts through the recovery process, to debtor contact, payment arrangements, tracing activity, and write-off recommendations. It is well suited to someone who enjoys problem-solving, works accurately, and wants to build further experience in specialist debt recovery.
What you’ll be doing:
You will play an important role in the proactive recovery of outstanding Non-Domestic Rate debt and the maintenance of accounts throughout the recovery cycle.
Your responsibilities will include:
- proactively recovering outstanding payments through outbound calling, referral to debt collection agencies, and County Court recovery
- carrying out the initial validation of debts
- maintaining debts throughout the recovery cycle
- liaising verbally and in writing with debtors, third parties, and internal departments
- responding to complex correspondence relating to debts
- dealing with aspects of debt payments, including returned or missing BACS payments, and the issuing or cancelling of payments made
- preparing write-off recommendations
- tracing absconded debtors
What we’re looking for:
We are looking for someone with:
- experience of dealing with Non-Domestic Rate debt recovery
- knowledge of Non-Domestic Rate debt recovery regulations and processes
- confidence using debt recovery and document management IT systems
- the ability to work effectively both independently and as part of a team
- professional communication skills
- good mathematical skills
- a careful, organised, and proactive approach to managing workloads
Why join Liberata
Liberata works with public and private sector organisations across the UK to improve services, strengthen operations, and deliver better outcomes.
Joining this team offers the opportunity to develop your knowledge within a specialist area of debt recovery, gain exposure to a broad range of casework and recovery activity, and contribute to a service that has a direct operational impact. It is a role where attention to detail, sound judgement, and strong communication all matter.
Our employee benefits
- professional development opportunities and support towards gaining professional qualifications
- 26 days holiday per annum, plus bank holidays, increasing with length of service
- life assurance equivalent to 4 times basic salary
- defined contributory pension scheme with company matching up to 6%
- access to a wide range of benefits, rewards, and discounts through Look Inside
- employee wellbeing initiatives
- Employee Assistance Programme
- company sick pay
- occupational health advice and support
- free eye tests
- free annual flu jab
- family-friendly policies
- flexible working options
- recommend a friend recruitment referral scheme
- Cycle 2 Work Scheme
Security vetting and checks:
All successful candidates must meet the government's Baseline Personnel Security Standard.
For external candidates, this includes a basic criminal record check for unspent convictions and an annual adverse finance check covering CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
For internal candidates, an annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Holiday
26 days rising to 27 and then 28 after qualifying length of service
Pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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